Sponsor Donor Processing Associate II

Overview

IMPORTANT –

PLEASE NOTE:

The first (approximately) six to nine weeks will consist of all-day training onsite at our Global Ministry Center to ensure team members are fully equipped when taking live calls, chat and email to and from sponsors and donors, and will include on-the-job training.

To be considered for this position, you must be available to attend every day of in-person training. Once training is completed and on-the-job training begins, your regular 8-hour shift will be between the hours of 8:00am to 5:45pm MT, Monday through Friday.

Due to the nature of this work, this is a full-time role working onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.

As a Sponsor Donor Processing Associate, you play a critical role in how Compassion cares for its supporters. You will respond to and resolve sponsor and donor inquiries, providing information, communication, and service within a contact center environment. This role involves processing donations, managing cases, updating accounts and commitments, and handling exceptions received through various channels—including phone, mail, email, chat, and case submissions.

You will also initiate outbound communication with sponsors and donors to clarify financial transactions, account details, donation methods and designations, and commitment information. These interactions typically follow automated workflows and exception resolution procedures.

In addition, you will maintain accurate financial records and sponsor/child relationships within accounts. This includes allocating donations and commitments to the appropriate funds, reconciling donations, and preparing daily bank transaction transmissions as needed.

Beyond transactional responsibilities, you will educate sponsors about Compassion’s child development programs, fostering sponsor satisfaction and loyalty. You will be expected to deliver exceptional service to both internal and external contacts, handling sensitive child-related information with care and discretion.