Sponsor Donor Processing Associate II

The expected salary range for this position is $19.37 - $22.76. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

Please note:

This is a full-time role that works onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.

Overview

IMPORTANT
- PLEASE NOTE:

The first (approximately) six to nine weeks will consist of all-day training onsite at our Global Ministry Center to ensure team members are fully equipped when taking live calls, chat and email to and from sponsors and donors, and will include on-the-job training. To be considered for this position, you must be available to attend every day of in-person training. Once training is completed and on-the-job training begins, your regular 8-hour shift will be between the hours of 8:00am to 5:45pm MT, Monday through Friday.

Due to the nature of this work, this is a full-time role working onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.

As a Sponsor Donor Processing Associate, you play a critical role in how Compassion cares for its supporters. You will respond to and resolve sponsor and donor inquiries, providing information, communication, and service within a contact center environment. This role involves processing donations, managing cases, updating accounts and commitments, and handling exceptions received through various channels-including phone, mail, email, chat, and case submissions.

You will also initiate outbound communication with sponsors and donors to clarify financial transactions, account details, donation methods and designations, and commitment information. These interactions typically follow automated workflows and exception resolution procedures.

In addition, you will maintain accurate financial records and sponsor/child relationships within accounts. This includes allocating donations and commitments to the appropriate funds, reconciling donations, and preparing daily bank transaction transmissions as needed.

Beyond transactional responsibilities, you will educate sponsors about Compassion's child development programs, fostering sponsor satisfaction and loyalty. You will be expected to deliver exceptional service to both internal and external contacts, handling sensitive child-related information with care and discretion.

What will you do?

* Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion's ministry in prayer.

* Act as an advocate to raise the awareness of the needs of children. Understand Christ's mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abide by all behavioral expectations in Compassion's Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion's internal reporting process and appropriately support responses to incidents if they occur.

* Uphold and engage in Compassion's core Cultural Behaviors.

* Receive training to ensure competence for all Associate Level II tasks and functions, as well as specialized financial transactions and resolution, detailed customer account maintenance, and specialty account processing. Provide back up and support on a regular basis.

* Receive and/or respond to contacts, verbally and/or in written form (as applicable) from sponsors, fielding questions regarding numerous areas related to Compassion, sponsor accounts, country/child information, general information, and/or other ministry related information.

* Initiate and maintain a high volume of regular sponsor accounts. Research and resolve account problems, escalating to senior associates when needed. Determine best pairings for sponsor-requested product and commitment levels, link sponsor to children and products in computer system.

* Research and resolve journal entry errors or problems from personal contributions.

* Work within the automated workflow system to allocate sponsor/donor monies to the appropriate funds or accounts, and maintain the sponsor/child relationship. Apply appropriate coding procedures for allocation of funds to sponsor account, sponsorship and/or commitment.

* Maintain assigned accounts and process exception transactions that require additional research than regular transactions.

* Provide sponsors with excellent service that builds loyalty to Compassion and the overall mission of the ministry. Resolve sponsor problems, answering questions…