Family Navigator [Case Manager, Family Support, Family Services, Human Services, Resource Navigator, Social Services

Make a Meaningful Impact — One Family at a Time

At Catholic Charities of Central Colorado, we believe that strong families build strong communities. As a Family Navigator, you’ll be the first point of hope and support for families navigating tough times — helping them find stability, access critical resources, and move toward long-term well-being.

This is more than a job — it’s a chance to walk alongside families with compassion and care. You’ll connect them to services that match their goals and needs, remove barriers standing in their way, and provide steady, strengths-based support when it’s needed most.

You'll conduct intakes and assessments, collaborate with partners across the community, and offer hands-on help that truly makes a difference — all while being backed by a passionate, trauma-informed team that believes in growth, equity, and continuous learning.

If you’re flexible, adaptable, people-centered, and ready to be part of meaningful change, we want to meet you. Availability for 1-2 evenings and one weekend day a month is needed to best serve families. You'll be supported along the way with paid training, team collaboration, and opportunities to grow.

Essential Duties

Key tasks and responsibilities to be performed in the role.

Client Intake & Assessment

• Conduct intake screenings and assessments for families who are seeking emergency assistance
• Review and self-assign requests and needs from families that come through Initial Contact, Info and Family Support emails.

Case Management & Follow-Up

• Provide urgent navigation efforts around financial assistance, including utility assistance, rent assistance, car repairs, hotel vouchers, and other client needs. This includes appointment scheduling, intake, initial needs assessments, and financial assistance funds for eligible clients.
• As allowed by capacity, develop effective case plans for a subset of families regarding parenting skills, family issues, economic stressors, parent/child relationships, and community connections. When possible, track measurable progress toward goals, acknowledge family strengths, resilience, and resources. Work toward keeping children safe in their homes and stable in school settings. Promote protective factors with families to ensure child safety.
• Document agreed-upon next steps and assign responsibility for each task. Follow up with families to assess progress and success with referrals, especially internal referrals to other Catholic Charities programs.
• Provide advocacy to entities involved with families, based on family needs, including but not limited to: welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
• Seek feedback from families and team members for program improvement.
• Support all Family Connections team members and volunteers in daily department operations and office coverage to serve all walk-in and scheduled clients with optimal customer service.

Data, Documentation & Reporting

• Consistently and accurately collect and enter data into designated database systems within five (5) days of service. Maintain organized and complete client files (hardcopy and electronic), program statistics, demographics, and reports. Take ownership of updating and managing data entry systems, spreadsheets, and tools, proactively identifying and resolving errors and recommending process improvements to ensure accuracy and reliability.
• Respond to financial requests (rent, gift cards, etc.) appropriately, following established request and approval processes.
• Submit accurate financial documentation and maintain accurate financial records.
• Actively communicate with and seek support from supervisor including information on number of referrals received and allocation of funds.
• Maintain up-to-date Release of Information (ROI) documentation annually, in compliance with privacy standards.

Client Engagement & Community Partnerships

• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
• Act as liaison between internal program and strategic partner agencies, soliciting their support…