Bilingual Site Coordinator Family Services, Resource Navigation, Client Services

Position: Bilingual Site Coordinator Family Services, Resource Navigation, Client Services,
Description:

Position Summary

At Catholic Charities of Central Colorado
, we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulfilling journey with deep purpose
.

We're looking for a Bilingual Site Coordinator with our Family Connections team!

We are seeking a compassionate, organized, and bilingual (English/Spanish) Site Coordinator to serve as the first point of contact for families seeking support. In this role, you will create a welcoming environment, connect families with resources, coordinate on-site services, supervise and support volunteers, and help ensure daily operations run smoothly
. The ideal candidate is service-oriented, trauma-informed, and passionate about strengthening families and helping the community thrive.

Key responsibilities include:

• Welcome and assist families
• Coordinate front desk operations
• Train and supervise volunteers
• Provide administrative and data support
• Coordinate donation efforts and special events
• Assisting Spanish-speaking clients
• Partner with the Family Navigation team

What We Offer:

• A supportive and collaborative work environment
• On-the-job training
• A comprehensive benefit package including health and wellness, retirement, and generous paid time-off

If you're ready to make a positive impact in the community and support families with diverse needs, we invite you to apply today!

Qualifications & Competencies

Qualifications

• Associate degree preferred or currently enrolled in higher education classes in human services field
• Two years of experience providing human services or customer service
• Bilingual English/Spanish proficiency required
• Valid driver's license and reliable transportation required
• Availability to work a flexible 40-hour workweek. The typical schedule is Monday-Friday, 8:00 a.m.
  
  -4:30 p.m. A flexible schedule is required and may include up to 1-2 evenings per week and one weekend day per month to support operations, family engagement activities, and program events.

Knowledge & Skills

• Knowledge and understanding of trauma-informed care principles/practices; awareness and understanding of differences between crisis/emergency care, transformation/development theories and practices, and family strengthening approaches
• Ability to join with and implement a strengths-based approach to children and families
• Case management skills and ability to define, collaborate on, and facilitate attainment of stated goals
• Understanding of and compliance with confidentiality related to information and documents
• Strong computer skills including use of Microsoft Word, Excel, and database management systems
• Knowledge of Colorado Springs and other state and regional community resources

Communication & Relationship Building

• Empathetic and compassionate approach, with excellent verbal and written communication, problem-solving, listening, organizational, and interpersonal skills, and the ability to establish and maintain positive work relationships
• Sensitivity to the cultural and socioeconomic background of the children and families being served, with the ability to establish, foster, and maintain effective working relationships with a variety of clients

Professional Effectiveness

• Self-directed work style, with the ability to work collaboratively as a flexible and adaptable team member
• Ability and willingness to work within the established structure of the Family Services Department
• Enthusiasm for and commitment to the principle of helping others to help themselves
• Demonstrated attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance, ability to prioritize projects and follow through

Requirements:
Essential Duties

• Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations
• Responsible for answering and promptly returning all calls in a professional and timely manner
• Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate and assist with on-site services such as clothing closet, laundry, shower, etc.
• Responsible for the proper functioning and maintenance of front desk equipment and the security of confidential information.
• Train and supervise on-site volunteers and record volunteer hours in Get Connected database
• Provide administrative support for all Family Connections staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc.
• Responsible for collecting, managing, and reporting on data related to clients served in Site Services and ensure data quality of program services in database
• Assist volunteers and team with Spanish-speaking clients who walk-in and during appointments, as needed.
• Coordinate, execute, and develop reporting process for special projects/events (large donation events such as Just Between Friends, coat drives…