Children, Youth Family Services Supervisor – Review, Evaluate, Direct; RED) Team

VISION PURPOSE VALUES

Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent

• To be considered, applicants must upload their unofficial transcripts with their completed application.**

Do you want to put your leadership skills to work? Do you thrive in fast-paced, high-stakes decision-making environments? Do you enjoy using organized processes, spreadsheets, and clear guidelines to support effective team discussions?

As a Supervisor on the Review, Evaluate, and Direct (RED) Team, you will play a critical role in determining whether child abuse and neglect referrals are assigned for assessment or screened out. In this position, you will work closely with the RED Team to apply the framework, agency response guide, and structured group dialogue to ensure every hotline call receives an accurate and timely decision.

You will also be responsible for reviewing assignment decisions made by RED Team staff, managing and maintaining essential spreadsheets, and facilitating clear communication with the Hotline and Intake teams. This role is ideal for someone who is highly organized, detail-oriented, and confident in making quick, informed decisions that directly support child safety.

Hiring Range: $75,800.00 - $82,800.00 annually

Anticipated Hiring Rate: $79,730.56 annually

This is a child protection position; child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. The average workday hours are Monday-Friday 8:00am
-5:00pm. Schedule is subject to change. Hybrid schedule available upon successful completion of the probationary period; subject to change. This position will participate in an on-call rotation.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Supervises an assigned unit of caseworkers and support staff in the Children, Youth, and Family Services (CYFS) Division of the El Paso County Department of Human Services (DHS) with the mission to preserve and rehabilitate families while protecting children. Oversees and coordinates the practice and primary decision‑making of child protection practices and/or coordinates the services and secondary service decisions. Coordinates with units, teams, and leadership as related to safety, permanency, and well-being.

May be assigned to the Practice or Support & Services unit. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in‑person presence as an essential job function.

• Supervises assigned caseworkers, case services aides, and administrative support staff, including conducting unit meetings, ensuring work is performed in a timely and accurate manner, and assigning duties as appropriate. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Communicates the mission of the unit; establishes and monitors the workflow of the unit and assigns applicable cases, assessments, services, and/or placement cases.
• Conducts and participates in staffing and consultations with caseworkers; meets with appropriate staff to discuss cases, treatment plans, problems, and issues and to address performance.
• Leads weekly unit meetings to discuss information; participates in DHS administrative meetings involving planning, decision-making, and management. Coordinates and facilitates staff training as needed.
• Participates in case‑related staffing, court hearings, reviews, meetings, and family meetings; decides and recommends appropriate case plans and proceedings, as assigned.
• Ensures compliance with Federal, State, and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented, as assigned.
• Reviews, edits, and/or approves unit correspondence and reports.
• Serves as a liaison to community professionals, clients, other agencies, the courts, and the public; responds to complaints and concerns.
• Collects, reports, and monitors team statistics, data, outcomes, and performance; approves and routes some financial…