Service Administrator

Service Administrator

The Service Administrator plays a key support role within Colorado Golf & Turf's Service Department by assisting with warranty administration, fleet project coordination, and service operational support. This position is designed to help remove administrative and logistical responsibilities from the Director of Service & Parts so leadership can focus more heavily on technician oversight, training, scheduling, productivity, and customer experience.

This is a hybrid role that combines office administration, operational coordination, and occasional hands-on field support during golf car fleet setup season.

The ideal candidate is highly organized, detail-oriented, dependable, mechanically curious, and comfortable working in both office and field environments.

Essential Duties & Responsibilities

Warranty Administration

• Prepare, submit, track, and finalize warranty claims across multiple product lines and manufacturers
• Gather supporting documentation including technician notes, labor details, and photos
• Monitor claim status and follow up with manufacturers regarding approvals, denials, and reimbursement
• Maintain accurate warranty records and documentation
• Help ensure warranty recovery opportunities are not missed

Fleet Project Coordination

• Coordinate golf car fleet setup projects for commercial and golf course customers
• Assist with scheduling manpower, timelines, delivery coordination, and project execution
• Communicate with internal teams, manufacturers, and customers regarding project logistics
• Help coordinate field setup operations during fleet installation season
• Assist with accessory installation and fleet preparation as needed

Service Department Administrative Support

• Close work orders and assist with final processing
• Adjust flat rate labor times when necessary and approved
• Assist with service operational workflow and administrative tasks
• Maintain accurate records within company systems
• Support department organization and process improvement initiatives
• Perform other duties as assigned

Work Environment & Schedule

• Primarily office-based position
• Standard schedule is generally Monday through Friday, 8:00am-5:00pm
• Seasonal overtime may be required during fleet setup season
• Occasional overnight travel required, primarily February through June
• Rare weekend work may occasionally be necessary during major fleet projects

Physical Requirements

• Occasionally lift and carry up to 50 pounds
• Frequent sitting, computer work, and phone communication
• Occasional bending, kneeling, walking, and outdoor work during fleet setup projects
• Ability to work in varying weather conditions during field assignments

Preferred Qualifications

• Prior experience in service administration, warranty coordination, project coordination, dealership operations, or related fields
• Strong organizational and communication skills
• High attention to detail and follow-through
• Comfortable learning technical product and warranty systems
• Mechanical aptitude preferred but not required
• Experience with Microsoft Office and dealership/service software preferred
• Valid driver's license with acceptable driving record

Compensation & Benefits

• $28 per hour
• Health insurance
• Dental insurance
• HSA employer contributions
• Paid time off
• 401(k) employer match up to 4%