Project Coordinator

Job Description

This person will provide project, program, and resource management support to the IT Operations Service Delivery and Design organization. Provides support to program/projects and activities. Coordinates and monitors functional area activities, compiles and prepares information, and interfaces and communicates frequently with employees, management and external contacts.

• Move coordinator for the Palo Alto Campus
• Support project managers to plan, request, and track to completion in the areas of infrastructure builds, incident management, and problem management in non-Production environments.
• Develop organizational process improvements including project templates (status, budget, and incident reporting, plus resource and problem management).
• Maintain project collaboration sites and documentation – create and distribute multi-level communication and status reports (core team, extended team, executive team).
• Assist in the preparation and management of budgets, invoices and other financial activities related to assigned program or project.
• Assist in managing the budgets and resources for the IT Operations portfolio across multiple programs and resources (internal/external).
• Prepare monthly/quarterly documents and/or reports for management/business review.
• Schedule and/or attend meetings and coordinate logistics as required.
• Prepare program/project documentation such as presentations, reports, etc.
• Assemble and manage HP Project and Portfolio Management (PPM) reports and dashboards for all projects.
• Manage and maintain the department's knowledge sharing sources, including shared drives and folders.
• Develop Excel spreadsheets and templates with formulas to record data.

• Strong project coordinator skills – manage meetings, prepare and/or edit meeting minutes and deliverables, meeting agendas, knowledge link folders, maintenance calendar, etc.
• Familiar with managing MS SharePoint sites and content management systems.
• Familiar with creating presentations, status reports, roadmap decks, process and procedures, flow charts, and tables.
• Experience working in an IT Operations organization, demonstrating knowledge of major ITSM processes (Incident, Problem, Change, Release, Transition to Operations).
• Experience with implementing process improvement initiatives.
• Ability to multi-task, prioritize and coordinate tasks.
• A self‑starter, motivated, and organized individual who works well under pressure and in a fast‑paced environment.
• Strong customer focus with excellent customer service.
• Strong communication (written and verbal) and analytical skills.
• Strong attention to detail.
• Extensive knowledge of Excel and pivot tables.
• Ability to prioritize and ensure adherence to meeting multiple deadlines.
• Assemble reports and dashboards.

• Education: Bachelors Degree or equivalent
• Experience: Minimum 2-4 years experience, supporting large scale and/or delivering small to mid‑size IT Projects
• Certification: IT certification (ITIL) or equivalent experience

All your information will be kept confidential according to EEO guidelines.