Position: Community Engagement Coordinator and Admin Services- Full Time
Location: BerthoudADMIN SERVICES & COMMUNITY ENGAGEMENT COORDINATOR Berthoud Fire Protection District POSITION SUMMARY
Under the direction of the Administrative Director, the Administrative Services & Community Engagement Coordinator provides high-level administrative, operational, communications, and community engagement support to Fire Department leadership, including the Fire Chief, Command Staff, and Administrative Division.
This position serves as a central hub for administrative operations, organizational communication, and public engagement. It supports internal functions while building positive relationships among the District, employees, stakeholders, and the community.
This role serves as a key public representative for the District and helps promote its mission, programs, initiatives, accomplishments, and community partnerships through professional communication, outreach, and engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements does not exclude them from the position.
Executive, Administrative, and Operational Support
Provides administrative and operational support to Fire Department leadership and District operations.
Prepares, formats, and distributes reports, presentations, agendas, Board packets, meeting minutes, policies, procedures, newsletters, and other administrative documentsCoordinates calendars, trainings, travel, ceremonies, community events, technology, room setup and materials, and facility schedulingTracks meeting action items and follow-up assignments to support timely completionManages mail, deliveries, office supplies, departmental materials, copier functionality, and related service needsEnsures administrative and public-facing areas are organized, presentable and cleanPrioritizes and manages multiple assignments with frequent interruptions while exercising sound judgment and appropriate independence within assigned responsibilitiesHuman Resources and Personnel Support
Provides administrative support for personnel-related functions as directed by the Administrative Director
Assists with onboarding and offboarding processesAssists with maintaining personnel records, and compliance-related filesMaintains confidentiality of sensitive informationSupports employee recognition efforts, promotions, retirements, awards, and department milestone celebrationsPublic Education,
Community Engagement, Customer Service, and Public Interface
Supports public education, community outreach, operational engagement, public communication, customer service, and public interface efforts.
Prepares and distributes operational reports, press releases, department communications, and outreach or educational materialsCoordinates public education programs, community risk reduction initiatives, community service requests, events, ceremonies, outreach activities, and related scheduling with operational staff; represents the District at community events, meetings, and outreach opportunities to promote awareness and strengthen relationships with community membersDevelops content for social media, the department website, newsletters, and other public-facing platforms, including short videos, visual content, and public outreach campaignsMonitors social media and public communication channels for comments, messages, feedback, and engagement opportunities, responding professionally and escalating issues when appropriateServes as a primary point of contact for public inquiries, phone calls, emails, and walk-in visitors, providing accurate information regarding department services, programs, and community resourcesResponds to community questions, including sensitive or complex inquiries, clearly, respectfully, and professionallyTracks outreach activities and assists with reporting and evaluating engagement, attendance, community feedback, and communication effectivenessMaintains front office security, access control, and a professional, welcoming public environment consistent with District image, and The Berthoud Fire WayRecords Management, Technology, and Compliance
Under supervision of the Administrative Director, maintains department records, systems, technology, and administrative compliance processes.
Maintains electronic and physical filing systems and records databasesMaintains the accuracy of documents and information on the District Website, as well as ADA accessibility complianceAssists with records requests, and compliance-related filesEnsures compliance with public records laws, retention requirements, and department standardsUtilizes department software systems for records, scheduling, communications, and administrationSupports document management, digital file organization, and communication systemsGeneral Duties
Performs general administrative and clerical duties as assignedExercises professionalism, discretion, and sound judgment in all interactions and responsibilitiesSupports…
