Executive​/Membership Assistant

Background

Cherry Hills Country Club, founded in 1922, is a family friendly Club with over 690 members. Facilities include a renowned championship golf course, a full-service golf shop, driving range, practice facilities, halfway house, and Par 3 course: eight outdoor tennis courts incorporating two pickleball courts, tennis shop, a family pool complex with café, junior Olympic size swimming pool and an active children’s club.

• 7 Paid Holidays
• Employee Meals
• Golf Privileges
• Free Uniforms
• Free and Easy Parking
• Scholarship Opportunities
• Coworker Referral Bonus
• Potential for Seasonal Bonus
• Holiday Bonus
• Employee of the Month

The Executive / Membership Assistant serves as the Reception Supervisor while providing administrative support to the General Manager, Director of Membership, and Club management team. This highly visible position ensures every member and guest is welcomed with warmth, professionalism, and personalized service while fostering exceptional first and last impressions. Working collaboratively across all Club departments, the Executive / Membership Assistant supports membership administration, Club governance, and recurring administrative processes that contribute to an exceptional member and employee experience.

The ideal candidate is exceptionally organized, proactive, detail-oriented, and passionate about hospitality. Success in this role is achieved through thoughtful communication, operational excellence, collaboration, and an unwavering commitment to personalized member service.

Serve as Reception Supervisor by providing leadership and daily operational oversight while ensuring every member and guest experiences an exceptional first and last impression.

• Recruit, train, schedule, coach, and supervise Reception staff while fostering a culture of hospitality, professionalism, accountability, teamwork, and continuous improvement.
• Ensure Reception consistently delivers warm, personalized, and efficient service while serving as the Club's central communication hub.
• Develop, maintain, and improve Reception Standard Operating Procedures, training manuals, emergency procedures, checklists, and departmental resources.
• Maintain the Reception Department to the highest standards of organization, cleanliness, professionalism, and operational readiness.
• Oversee recurring Reception responsibilities including management schedules, member birthday cards, event name tags, mail distribution, lost and found, deposits, and other administrative functions.
• Review daily reservations, member preferences, and special occasions to identify opportunities for personalized recognition and exceptional service.
• Maintain Hours of Operation guides, internal telephone directories, emergency contacts, and other operational reference materials in partnership with Communications and Facilities.
• Collaborate with Member Services, Golf Operations, Transportation, Security, Facilities, and Communications to ensure seamless arrival and departure experiences while supporting transportation coordination, investigations, errant golf ball claims, and other operational initiatives.
• Remain flexible and willing to assist throughout the Club, recognizing that collaboration and teamwork are essential to delivering an exceptional member experience.

Working in partnership with the Director of Membership, provide administrative support for the processes that guide the Club's membership experience from candidate consideration through member onboarding and ongoing engagement.

• Assist with the administrative aspects of the membership process, including candidate surveys, letters of recommendation, Membership Committee reporting, Diligent administration, Docu Sign workflows, correspondence, and membership records.
• Prepare Membership Committee meeting materials, presentations, reports, name tags, tent cards, and supporting documentation while ensuring meeting spaces are prepared to the Club's standards.
• Coordinate new member onboarding activities, including invitations, orientation scheduling, welcome packets, membership folders, orientation supplies, and…