Housing Assistant Manager - Year Round

Overview

Year Round

Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

The Administrative Supervisor - Employee Housing helps ensure daily administrative housing functions run smoothly within the employee housing office. This role oversees administrative processes, coordinates resident and department needs, manages key systems and reporting, and ensures housing policies are followed consistently. The position works closely and serves as a central coordination point between residents, housing staff, maintenance, cleaning, and internal departments.

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts  total compensation package for employees.

Other rewards may include many region-specific benefits.

Hourly pay range: $28

• Oversee move-in and move-out processes for employees and approved non-employees, including assignment coordination, key distribution, unit readiness, and documentation review.
• Monitor daily system activity and housing workflows to ensure tasks and processes are completed accurately and on time.
• Coordinate with Recruiting and hiring managers to understand workforce plans, housing needs, and support assignment and monitoring of seasonal housing allotments.
• Manage scheduling and task assignment for the administrative team, ensuring coverage of daily housing office functions, workflow completion, and timely handling of resident and administrative requests. Coordinate workload distribution and follow up on task completion to support efficient office operations.
• Use and oversee housing systems including Rent Manager (property management system), RTP (payments and refunds), and DNA Fusion/Engage (key and access systems) to maintain accurate records and support housing operations. Run and review reports related to occupancy, revenue, security deposits, housing agreements, and operational performance.
• Support payroll deduction housing payment processes in coordination with a dedicated housing specialist and HR payroll partners, including review of prorated move-in and move-out calculations, property-based rate adjustments, and accelerated payroll repayment plans for residents with outstanding balances. Ensure accuracy, proper documentation, and timely completion of all payroll-related housing transactions in accordance with resort finance procedures.
• Review move-out inspection reports and supporting documentation to determine eligibility for security deposit deductions or forfeitures. Coordinate with maintenance and facilities teams to resolve discrepancies, validate findings, and ensure accurate documentation prior to final processing in accordance with resort procedures.
• Assist with tracking housing-related expenses, maintaining records, and organizing documentation to support financial reporting and reconciliation.
• Respond to and document resident housing concerns, including roommate disputes, behavior issues, noise complaints, and other day-to-day housing matters. Support resolution efforts, assist in mediation when appropriate, and escalate issues to management when needed. Review available documentation and surveillance footage when necessary to help clarify incidents. Serve as a resource for residents, HR, and departments regarding housing policies and procedures.
• Serve as point of contact for Homeowners Associations (HOAs), tracking dues, assessments, invoices, and property-related updates. Attend HOA meetings as needed and communicate key updates and action items to leadership and internal teams.
• Manage key and access control processes, including issuance, tracking, and coordination with access systems.
• Provide day-to-day support, coaching, and guidance to administrative staff.
• Assist with onboarding, training, performance discussions, and ongoing development in partnership with the Senior Employee Housing Manager.
• Develop and maintain SOPs and housing workflows to ensure consistency, compliance, and operational clarity. Support adherence to…