Rental Coordinator - Wagner CAT Rentals

Job Title

The Rental Coordinator works with the customer to assist in determining which machine is best suited to the job and coordinates rental transactions on a daily basis in a manner that reflects the company's vision of working as "One Professional Team."

Pay Rate: $22.00 -$32.20 per hour. Pay Rate dependent on education and experience.

Essential Functions:

• Invoices Caterpillar and non-CAT rentals, damage charges, and demos
• Performs all required steps to accurately and efficiently process AG, Caterpillar, and non-CAT rentals and invoices
• Maintains records on all rental equipment that is transferred or sold out of the Rental Fleet
• Understands and applies the applicable taxes to invoices
• Receives and reviews shipping and receiving documents from the branches for accuracy and completeness
• Assists the Rental Fleet Sales Administrator with preparation, processing, and distribution of rental, credit, and sales documents in a timely manner
• Inputs lost-sales rental data into the computer
• Uses DBS to input reservations, write rental contracts, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers
• Handles overdue rental contracts and expired reservations, and ensures that all contracts are current and signed
• Coordinates shipping and receiving of the machines with the yard personnel
• Thoroughly understands the rental process as to which inventory should be rented
• Completes rental transactions through direct contact with customers
• Assists walk-in customers with information on the availability, job performance, and options of equipment in the rental fleet
• Quotes rates and assists customers in making decisions on best equipment option
• Assists the customer in financial, service, and rental issues relating to invoicing or account information
• Assists customers in locating and choosing the correct machine for their job and application
• Other duties as assigned by manager

Competencies:

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Work Environment:

• Noise:
  Quiet
• Indoors

Physical Demands:

• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Required

Education and Experience:

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1-3 years administrative/clerical experience
• 1-3 years customer service experience

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.