Benefits Relationship Cycle Consultant

Benefits Relationship Life Cycle Consultant

ADP is hiring a Benefits Relationship Life Cycle Consultant in the Denver, CO or Tempe, AZ area to manage a book of business.

• Do you love being in front of a crowd?
• Are you a strategic thinker?
• Do you think benefits are fun?

Well, this may be the role for you. Ready to make your mark?

As a Benefits Relationship Life Cycle Consultant, you will work to strengthen the connection with Key Account clients through service and consultation around benefit education strategies. For your assigned book of business, you will understand clients’ needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement.

Your day-to-day will be spent building relationships with key internal and external stakeholders for each client and their employees to drive year‑round benefit education. In this position, you will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP’s Human Capital Management tools and services.

You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. You will need strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client.

Travel will be required to support client visits and strengthen relationships.

Build rapport, establish trust, develop strategies, and shine with professionalism. Through onsite and virtual connections, you will help analyze benefit trends within each client and develop education strategies to assist employees in maximizing their plan and carrier resources. Your client satisfaction scores will make you proud. The team culture promotes a healthy dose of fun and high engagement in a fast‑paced environment.

• You will design and execute benefit strategies and communication year‑round to an assigned client base, reviewing strategies to drive plan participation and retention.
• You will conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value‑add information and resources, spending accounts education, year‑end onboarding meetings, open enrollment meetings, and more.
• You will manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
• You will continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject matter expert.
• You adhere to a daily schedule to manage your meetings, calls, partner connections, etc.

• Candidate must be located in the Denver, CO or Tempe, AZ area as they will be required to manage an external client territory/book of business within the area and other potential states as assigned based on client needs. Will be a hybrid work model. (Remote, Field)
• Ability to travel within assigned territory based on client needs.
• You have five years of client service or client relationship management experience in a fast‑paced service environment.
• You have experience in benefits.
• You excel at presentations -- keeping large audiences engaged and attentive as you present.
• You're a strategic thinker and have demonstrated the ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above.
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and…