Program Administrator

Job Details

Job Location:

Estes Park Center
- Estes Park, CO 80511

Position Type:
Year‑Round Jobs

Salary Range: $20.57 - $22.23 Hourly

Job Category:
Programs/Recreation

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission‑based family and group conference and retreat center, serving more than 150,000 guests annually. The Program Administrator is primarily responsible for marketing programs, coordinating group programs, and overseeing special events.

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart.

We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission‑based experiences for our guests and for each other.

• Compile, edit, produce, and distribute the weekly and seasonal activity guide and other promotional materials.
• Maintain and monitor software activity registrations.
• Monitor website and online activity database to ensure program information is accurate.
• Work with the marketing department to promote and advertise programs.
• Assist the Sweet Memorial Desk Attendants.
• Assist Program Managers as needed, including support for program coverage.
• Manage group registration for programs, including online sign‑up, selection and outfitting of programs, waivers, and paperwork required for activity confirmations, and payments.
• Work with Conference and Group Sales for financial accuracy and communication with groups.
• Work with Program Managers to schedule and tailor programs for different groups.

• Must possess and maintain current CPR and First Aid certifications.
• Excellent interpersonal and customer service skills.
• Advanced knowledge of computers for maintaining databases, spreadsheets, and providing general correspondence. Knowledge of Microsoft software (Word, Excel, Publisher).
• Must be extremely organized with impeccable accuracy and attention to detail, and the ability to complete tasks in a timely and efficient manner.
• Ability to work independently, take initiative, be self‑directed, and make good decisions.
• Ability to communicate visually and orally, while fluent in speaking, writing, and reading English.
• Manage and prioritize multiple tasks and challenges simultaneously in a busy office environment with frequent interruptions, distractions, and deadlines.
• Must be able to work a flexible schedule as the hours may vary and will include weekends, evenings, and holidays.
• Promote a cooperative, positive, and problem‑solving atmosphere at all times.
• Ability to operate office equipment: computer, telephone, copier, scanner, label maker, etc.
• Excellent keyboard, data entry, bookkeeping, cashiering, and organizational skills.
• Ability to oversee and complete projects in a timely manner.
• Possess a valid, USA state‑issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Possess stamina to work in the described work environment.
• Enthusiasm for constant Program Department development and offerings.

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies' safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• At…