Business Program Manager Project Intern; GBS SMB BS​/MS

Responsibilities

Tik Tok’s SMB (Small & Medium Business) team helps businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on Tik Tok.

As a project intern, you will engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience. You will gain practical skills through on‑the‑job learning in a fast‑paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis – we encourage you to apply early.

This internship offers a unique opportunity to engage in impactful, cross‑functional projects that provide a glimpse into professional real‑world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.

• Program coordination.
• Cross‑functional support:
  Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
• Workflow optimization:
  Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Onboarding:
  Assist with the onboarding process and early‑stage support for new Tik Tok Shop advertisers.
• Insights & enablement:
  Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
• Localization:
  Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
• Documentation:
  Maintain business requirements documentation (BRD) and support internal communication channels.

• Currently enrolled in a Bachelor’s or Master’s degree in Business, Marketing, Communications, Information Systems, or a related field.
• Strong written and verbal communication skills.
• Detail‑oriented, organized, and proactive in execution.
• Interest in digital advertising, e‑commerce, and SMB growth.
• Ability to work in a fast‑paced, cross‑functional environment.
• Prior internship or project experience in operations, program management, or consulting.

• Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
• Basic understanding of project management methodologies.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at