Account Manager, Customer Success

Stem is a global leader reimagining technology to support the energy transition, turning complexity into clarity and potential into performance. We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, Power Track, is the industry standard for asset monitoring, supported by professional and managed services under one roof.

With global projects managed in 55 countries, Stem has been helping customers maximize the value of their clean energy projects for nearly 20 years.

As Account Manager for our Developer Partners, you will report to the Customer & Partner Operations organization. You will actively support the company’s ongoing business relationships with our strategic partners who own the portfolios of assets we manage and operate. You will collaborate with internal functional areas, working closely with Programs and Finance, to ensure we deliver exceptional results to our project owners and realize a meaningful return on their investment.

This position requires a driven and talented professional with strong customer service capabilities, a collaborative work ethic, the ability and curiosity to learn technical concepts, solid problem‑solving skills, and a positive and professional demeanor.

• Shepherd partners through the onboarding/enablement process of new systems
• Develop the technical expertise to internally advocate for performance improvements and new solutions
• Track performance metrics, assemble client‑facing documents and communicate them clearly on a regular cadence
• Support Programs by proactively monitoring portfolio system performance to meet contractual obligations with project owners and ensure long‑term relationships and future opportunities
• Build and maintain strong, long‑lasting relationships with key project developers and asset owners, serving as a trusted advisor with operational stakeholders at all relevant levels
• Work with the greater Stem Operations team to serve as a voice for customers, managing interests and satisfaction
• Understand utility programs and other value streams critical to the success of the portfolios/assets we manage on behalf of partners
• Ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties
• Serve as the primary point of contact for all inquiries from named partner accounts, by email and phone
• Identify process or product obstacles to portfolio performance and individual sites/customers; recommend solutions and support implementation
• Work with Account Executives to increase solution value, customer satisfaction, and create opportunities for expansion
• Respond to customer requests as they occur, relating to system performance, billing, software use and more
• Maintain ownership of the partner relationship throughout the customer lifecycle
• Shape the direction of a dynamic and evolving Customer Operations team through process optimization

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Demonstrated experience quickly learning new technical and analytical concepts
• Ability to conduct software demonstrations and training
• A strong aptitude for technical and business concepts
• Experience with
• 5+ years of experience in a professional role with at least:
  • 2 years of experience in the energy or high‑tech sector
  • Experience related to renewable project development or finance is a plus
  • Three or more years of experience in a customer‑facing role
• BA/BS degree or equivalent

This position is based in our Broomfield, CO office or US Remote. Occasional travel for remote candidates for in‑person team meetings is required.

$61,680.00 – $92,520.00

• A competitive compensation package, including eligibility for a bonus or commission based on the role
• Full health benefits on the first day of employment (several medical plan options – HDHP and PPO, dental plans, FSA/HSA with employer contribution, vision, LTD, STD, life, and voluntary coverage)
• 401(k) (pre‑ or post‑tax) on the first day of employment
• 12 paid calendar holidays per year
• Flexible time‑off

Stem, Inc. is an equal‑opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.