Product Manager – Enterprise Restaurant E-Commerce Tools

Role Summary

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e‑commerce and digital ordering operations at scale.

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform.
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations.
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research.
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes.

• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability.
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi‑location and franchise environments.
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility.
• Drive customer journey mapping, usability testing, and workflow optimization initiatives.

• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs.

• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high‑impact platform capabilities.
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans.
• Support go‑to‑market readiness through documentation, training, product positioning, and rollout planning.
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy.

• Leverage data, analytics, and AI‑driven insights to identify operational inefficiencies and prioritize platform improvements.
• Explore opportunities for intelligent automation, predictive operational tooling, and AI‑enhanced restaurant management workflows.
• Partner with Data and Engineering teams to improve operational visibility and decision‑making through analytics and automation.

• 3+ years of product management experience in B2B SaaS, enterprise platforms, e‑commerce, or restaurant technology.
• Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations.
• Strong understanding of enterprise operational workflows and multi‑tenant SaaS environments.
• Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms.
• Strong analytical and data‑driven decision‑making skills.
• Excellent communication, prioritization, and cross‑functional collaboration skills.
• Experience working directly with enterprise customers and operational stakeholders.

• Restaurant, hospitality, food service, or digital ordering experience.
• Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations.
• Experience with customer journey mapping, usability testing, and workflow optimization.
• Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement.
• Familiarity with AI‑driven operational tooling, workflow automation, or predictive analytics platforms.

• Enterprise restaurant customers can efficiently manage digital operations at scale.
• Operational workflows are simplified, scalable, and user‑friendly.
• Internal and customer‑facing tooling improves operational visibility and execution.
• Product decisions are driven by customer feedback, operational insights, and data.
• Restaurant brands experience improved onboarding, ordering operations, and platform usability.
• Tillster continues to strengthen its leadership…