PRN Public Safety Dispatcher

Job Title: E911 Public Safety Dispatcher
Department: Emergency Communications Center
Reports To: E911 Communications Supervisor
Classification: PRN / As Needed
Compensation Range: $50,696.60 - $60,780.70 annually
Benefits: Details can be found at Employee Benefits | Lake County, CO
Open until filled

Why join our team?
Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally.

Cultural Expectations
- Assume Good Intent: Approach each interaction with a positive mindset and openness to understand others.
- Model Professional: Maintain high standards in behavior and communication that reflects our values.
- Apply County Wide Lens: Consider the broader impact of decisions on our community and organization as a whole.
- Be Solutions-Oriented: Focus on finding constructive solutions rather than dwelling on problems or challenges.
- Practice Servant Leadership: Prioritize the needs of others, fostering a supportive and collaborative work environment.
- Support Meaningful Work-Life Balance: Encourage boundaries that support personal well-being while achieving professional responsibilities.

The Lake County Emergency Communications Center is seeking experienced PRN Public Safety Dispatchers to assist with staffing coverage as needed. This position is ideal for current dispatchers or individuals with previous 911/public safety dispatch experience who can support operations with minimal training. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies.

Dispatchers must use sound judgment, critical decision‑making skills, and adhere to all directives, policies, procedures, and legal requirements. This role requires the ability to remain calm and effective under intense pressure, communicate clearly with distressed or emotional callers, and anticipate the needs of first responders. Dispatchers may work independently in the communications center and must be able to function within a structured chain of command.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response.
• Perform CCIC/NCIC queries and relay information to authorized personnel.
• Monitor courthouse video surveillance and notify appropriate units of security concerns.
• Respond to administrative and non-emergency calls, providing information or referral as appropriate.
• Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices.
• Maintain accurate, timely documentation within CAD and communication systems.

• None.

This position involves exposure to:

• High‑stress and fast‑paced situations
• Traumatic or emotionally disturbing calls
• Extended periods using headsets and computer systems
• A 24/7 operational environment including nights, weekends, holidays, and emergency activations

• Current or previous experience as a public safety dispatcher required.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to obtain/maintain CCIC/NCIC and EMD certification.
• Strong communication and multitasking skills.

• Prolonged sitting, computer use, and headset operation.
• Operation of standard office and dispatch equipment.
• Exposure to emotionally charged interactions with the public.
• Work in a high-volume, high-stress, fast-paced environment.
• Occasional standing, walking, bending, kneeling, reaching, or climbing.

• 24/7 emergency communications center.
• Variable shifts including…