Winter Youth Ski and Ride School Supervisor

Youth Ski And Ride School Supervisor

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

This position will primarily be working with our youth group lessons. Full-time, seasonal position. Ski and Ride School Supervisors are career and goal-oriented individuals with the ability to supervise all aspects of Ski & Ride School Operations. Responsibilities include engaging high levels of customer satisfaction, employee engagement and financial results, by using available technology, business & communication systems, supervising daily and seasonal staffing needs, training employees, forward planning, assigning and directing work;

appraising performance, rewarding and discipline of employees; addressing complaints; resolving problems; scheduling, implementing orientation and exit procedures of employees; leveraging our programming, resources and people, to positively affect our revenue and labor performance. Current level 2 PSIA/AASI (or equivalent) certification with 3 years industry experience is required.

Essential duties and responsibilities include:

• Add value to the leadership team, the school and resort by being enthusiastically engaged from start to finish
• Supervise daily and seasonal staffing needs to maintain targeted class averages and engage employee and guest experiences.
• Monitor classes, look at teaching & technical content, lesson pace and guest service delivery.
• Maintain a high level of accessibility, profile, and visibility with employees
• Monitor splits, class averages, and return business for quality and budgetary controls.
• Receive feedback and recommendations from guests
• Provide support to instructors and guest service agents in situations where guest concerns escalate.
• Handle all inquiries and complaints in a professional and competent manner and when necessary, determine what kind of compensation would be appropriate to remedy the situation to create a win-win solution for Copper Mountain and the guest.
• Implement initiatives, content, and programs for new-hire training; certification training; returning staff training; company training programs.
• Train for self-improvement, leadership skills towards management, and career development.
• Own the Zone: example:
  Facilitate maintenance and upkeep of signage, grooming, and animation in ski and ride school meeting areas. Monitor grooming and uniform standards of instructors.
• Any special duties assigned by Ski and Ride School Managers
• Safely operate a snowmobile
• Understand and operate our resort software, RTP.
• Supervise and administrate Flaik GPS operations
• Proficient knowledge of Microsoft Office (Outlook, Excel, and Word) is required.

Risk management includes:

• Implement safety SOP's and always view the work environment in a way to ensure the safety and well-being of our staff and guests are primary focus.
• Report accident/incident in a timely manner following procedures and supplying proper documentation. Provide training and guidance for instructors to reduce guest/instructor incidents.
• Assess facilities, procedures, and environmental factors, which promote the comfort and safety level of SRS participants and all guests.
• Cooperate with Ski Patrol for accident reporting, sweep, and mountain emergencies.

Coordinate the timely processing and administration of:

• Assigning general duties, piece, or request work, based on guest programming and business volumes
• Incident and accident reports
• Workers' Compensation claims
• Daily check-out for payroll
• Mid-season and End of season reviews
• Response to Guest communications
• Scheduling full- and part-time employees for daily staffing
• Employee-of-the-Month recommendations.
• Record locker assignments…