Solution Consultant

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve :
Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official:
Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

As our Solution Consultant you’ll be proactively partnering with the Sales team to:

Identify a strategic approach to add value with our solutions to prospect businesses Provide functional and business needs assessments for prospects ensuring transparency of scope & requirement Provide industry and solutions expertise to shorten sales cycles.

You’ll inspire clients by showcasing the value that our solution drives for their business as well as ensuring prospects are prepared for the technical and business program deliverables. You’ll be a key player at the various sales stages to fully understand the problem(s) the prospect is trying to solve. This will include recommending and demonstrating the appropriate solution, building and delivering business cases, and telling the story in a compelling narrative using supporting client success examples and data.

As our successful Solution Consultant, you enjoy inspiring with a vision and technology, and you’re excited by the opportunity to work with some of the biggest brands and retailers.

You’ll be someone who can easily converse between business and technical teams to ‘translate’ requirements and expectations depending on the audience and industry. You are comfortable discussing the value of our solution and the associated business case at all levels of a client’s organisation and can easily turn ‘complex’ concepts into simple and comprehensive overviews.

Your preference is to work as part of dynamic and experienced teams (Sales & Sol. Consulting) where you can be a top player in your role. You would also enjoy being part of a EMEA wide team that is focused on making a difference in the organisation collaborating with other teams in the organisation.

You’ll be measured on the quality of your work and your effectiveness working with sales. Prospect readiness is key to the overall business and team success. Team engagement and participation is a very important part of your role as well as our business values.

• Primary opportunity partner for Account Executives/ Account Director providing solution, industry and contextual business expertise

• Prepare and inspire prospects/ clients with solution recommendations and demonstrations as well as aiding discovery during meetings

• Ensure prospects understand our solution’s (technical & program) requirements

• Proactively collaborate with Account Executives & Client Success Directors on preparing, validating and delivering a business case to prospects / clients

• Support Client Success on product fit & demos for upsell opportunities

• Confidently handle objections and competitive differentiation

• Supporting the RFP response process by means of defining an internal timeline, recruiting and coordinating…