Membership Operations Coordinator

# Membership Operations Coordinator Headquarters - Broomfield, CO 80020## Overview Salary Range $57,784.00 - $57,784.00 Salary/year## Description## About the Role## Cooper Heating & Cooling is looking for a highly organized, analytical, and tech-savvy Maintenance Coordinator to oversee the administrative operations and performance of our Green Club Membership (GCM) program.## The Green Club Membership program is a critical part of our business strategy and long-term customer relationships.

This position serves as a key administrative partner to the Maintenance Manager and is responsible for evaluating program performance, identifying operational concerns, developing solutions, and providing leadership with the information and recommendations needed to make effective business decisions.## This is not a traditional CSR, dispatcher, or administrative support position. The Maintenance Coordinator is expected to exercise independent judgment, establish priorities, investigate issues, recommend solutions, and continuously improve the systems and processes supporting the Green Club program.##

The position works closely with the Maintenance Manager and collaborates independently across Maintenance, Dispatch, Call Center, Marketing, and other departments.## Qualifications## What You'll Do### Green Club Program Administration & Decision Support## Oversee the day-to-day administrative operations and health of the Green Club Membership program.* ## Evaluate active memberships, expirations, renewals, cancellations, maintenance completion, and other program activity to identify risks, opportunities, and priorities.
* ## Independently investigate membership discrepancies, customer concerns, process breakdowns, and unresolved issues and determine appropriate next steps within established company guidelines.* ## Establish and adjust administrative priorities based on membership obligations, customer needs, seasonal demand, scheduling capacity, and business impact.* ## Evaluate upcoming and overdue maintenance obligations and recommend operational solutions to ensure membership commitments are fulfilled.* ## Identify deficiencies within Green Club processes and recommend changes to improve accuracy, retention, efficiency, and customer experience.
* ## Serve as an administrative advisor to the Maintenance Manager by identifying issues requiring leadership attention and providing recommended solutions.* ## Coordinate across departments to resolve complex membership and operational issues.* ## Exercise independent judgment in determining when issues can be resolved directly and when they require escalation to management.* ## Recommend improvements to Green Club policies, procedures, workflows, and administrative systems.###

Business Analysis & Leadership Reporting* ## Develop and maintain reporting systems used to evaluate Green Club membership and Maintenance department performance.* ## Analyze Service Titan data to identify trends, inconsistencies, operational risks, capacity concerns, and opportunities for improvement.* ## Determine which data and performance indicators require leadership attention and communicate significant findings to the Maintenance Manager.* ## Develop reports, dashboards, and analytical tools that support management decision-making.
* ## Evaluate membership expiration, cancellation, scheduling, retention, and maintenance trends and recommend appropriate actions.* ## Identify emerging operational concerns before they become significant customer or business issues.* ## Develop and improve tracking systems and reporting processes as business needs evolve.* ## Ensure leadership receives accurate, relevant, and actionable information rather than simply raw data.* ## Make recommendations to leadership based on analysis of Green Club and Maintenance performance.###

Operational Planning & Process Improvement* ## Evaluate seasonal maintenance demand and scheduling capacity and provide recommendations to the Maintenance Manager regarding upcoming operational needs.* ## Maintain and evaluate the Maintenance operational calendar, including AC maintenance, heating maintenance, boiler and humidification seasons, system changeovers, Green Club scheduling cycles, and other service peaks.* ## Identify administrative bottlenecks and develop solutions to improve workflow and customer follow-through.
* ## Evaluate existing procedures and recommend process changes that improve efficiency, accuracy, and customer experience.* ##…