Account Manager

About this position

Choice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.

Choice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.

Choice Digital is growing fast, profitable, and scaling into new industries where modern disbursements are no longer optional – they’re essential.

Here's why people love building their careers here:

• Proven growth: You'll join a profitable company serving 300+ clients and rapidly expanding into new markets.
• Real impact: You’ll own relationships with some of the nation’s largest utilities, insurance providers, and enterprise organizations, and your work will directly determine whether they stay, grow, and advocate for us.
• Culture of confidence: Enjoy a collaborative, casual environment where we balance autonomy with accountability.
• Future-focused: Join a best-in-class Account Management organization early, work alongside Client Development, Product, Operations, and Leadership, and build the track record that leads to senior and strategic account ownership.

Our Core Values guide how we work and who we strive to be.

• Relentless Ownership . We take responsibility end to end. If it is ours, we own it until the outcome is achieved.
• Find the Right Way Forward . When the work matters, we focus on solutions. We don’t get stuck on obstacles or default to “no.” If something aligns with our vision and improves outcomes for clients or recipients, we ask how to make it happen.
• Lead with Integrity . We act in ways that make us worthy of trust from clients, consumers, and each other. We do not trade trust for speed, convenience, or short-term economics.

The Account Manager owns the health, retention, and growth of a portfolio of Choice Digital clients — from the moment a new client signs through every renewal and expansion that follows.

Reporting to the Director, Account Management, you’ll be accountable for client onboardings end to end, serve as the day-to-day relationship owner for your accounts, and keep a close read on client health so risks surface early and get solved. You’ll also be responsible for growing your book: identifying where clients would benefit from additional products, programs, or payment channels, and partnering cross-functionally to bring those opportunities to close.

Success here looks like deep knowledge of a defined set of accounts, disciplined follow-through, and expansion revenue that comes from genuinely solving more of the client’s problems — not from cold outreach.

This is a full-time, in-office position.

• Accountable for the onboarding process for new clients end to end, from signed agreement through first successful disbursements and steady-state operation.
• Build and manage onboarding plans with clear milestones, owners, and timelines, and hold both Choice Digital and the client accountable to them.
• Coordinate across Payment Operations, Product, Compliance, and Customer Support to keep implementations on schedule and clear blockers before they become delays.
• Lead client-facing onboarding…