Supervisor, Customer Service

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Must be bilingual (English and Spanish)
• Must be trained in Mobile Repair
• Must have the availability to work a variety of shifts including overnight

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

Required Qualifications

• Education
  :
  High school diploma with some college course work in business or related field; equivalent experience
• Experience
  : 5-7 years of customer service/call center experience
• Technical Skills
  :
  Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills
  :
  Effective communication, supervision, organization, time management
• Abilities
  :
  Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of
  :
  Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience
  : 3+ years of supervisory or leadership experience

CCS 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.