Dispatcher​/Cashier

Overview

Dispatcher/Cashier

Pay Rate: $19.29 per hour

Job Type: Full-time

Location: Canopy Airport Parking

Shift &

Schedule:

Mornings, Evenings, Overnights, Weekends & Holidays

Applications will be accepted until job is closed.

• Do you have cash handling experience?
• Do you have customer service experience?

• Direct patrons where to park and assist when spaces are full.
• Verify necessary supplies at the start of each shift.
• Issue tickets to customers, recording the required information on each ticket.
• Collect payment (credit card or validation) always securing cash according to the company’s standard operating procedures.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Provide a receipt for all fee transactions.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.
• The Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Dispatcher is a representative of frontline leadership at the location.

• Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
• Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
• Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
• Meets with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
• Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
• Coordinate problem resolution among Operators, Supervisors, and Public.
• Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
• Influences positive employee morale and quality customer service.
• Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
• May be required to drive in service when required.
• Provides superior customer service and communications skills.
• Documents service disruption issues utilizing the dispatch log.
• Ensures accurate assignment of vehicles and Operators.
• Ability to follow company and agency policies and procedures.
• Other duties as assigned or requested.

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7, including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays. The seven holidays include:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday). Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Wellness is provided according to city or state mandates
• For more information:

• You are at least 18 years old.
• High School degree preferred.
• One year of…