Guest Service Representative; Union

Position: Guest Service Representative (Union)
Location: Edgewater

Essential Functions and Responsibilities :
and courteous guest service consistent with the company’s guest service  and courteous guest service consistent with the company’s guest service Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned

Qualifications 6 months of experience in a similar role or with relevant transferrable skills preferred

Strong guest service abilities and proven track record of delivering exceptional service

Ability to follow instructions and complete tasks accurately in a fast-paced environment skills and willingness to work as part of a Ability to access and input information using a moderately complex computer system
10-key touch proficiency preferred

Requirements Ability to effectively communicate in English, both written and verbal

Physical Requirements Ability to communicate using in-person speech, radios, and telephone Ability to hear, understand, and distinguish speech and/or other sound in person ### Constant use of hearing and vision, ability to distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Located along the Colorado River, Aquarius and Edgewater Casino Resorts are pillars of Laughlin hospitality—offering spectacular views, entertainment, dining, and gaming excitement. From bingo to blackjack, steakhouse to sports bar, our properties offer variety, but it’s our people who make the experience memorable. We foster a culture of teamwork, recognition, and pride—where your contributions matter and careers flourish in an environment that’s welcoming, fast-paced, and fun.
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