Customer Service Specialist

Town of Gilcrest – Now Hiring:
Customer Service Specialist (Part-Time)

The Town of Gilcrest is seeking a motivated, professional, and community-focused Customer Service Specialist to join our team. This is an excellent opportunity for someone who enjoys helping others, solving problems, and contributing to a growing community.

• Job Type: Part-Time, Exempt
• Starting Pay: $22.00 per hour
• Schedule:
  
  Hours may include Saturdays and some shifts extending through 6:00 PM

As a Customer Service Specialist, you will serve as a key point of contact for residents, businesses, and visitors. You’ll assist with inquiries, resolve concerns, and help ensure a positive experience for all who interact with the Town.

• Provide friendly, responsive customer service in person, by phone, and electronically
• Address questions, concerns, and service requests efficiently
• Assist with administrative tasks and general office support
• Collaborate with town staff to resolve issues and improve service delivery
• Maintain accurate records and documentation

• After a 180-day introductory period
  , this position may become eligible for benefits with employee participation
• Performance-based bonuses, including:
  • Problem-solving and efficiency recognition
  • Bonuses tied to the Gilcrest 2030 Strategic Plan goals

• Strong communication and interpersonal skills
• A problem‑solving mindset with attention to detail
• Ability to multitask and stay organized in a dynamic environment
• Commitment to providing above and beyond public service that gets to "yes"

• Must be proficient in the Microsoft Office suite of products.
• Must be able to learn new technologies quickly.

Join us in making Gilcrest a welcoming and responsive community. If you’re passionate about helping others and want to be part of a forward‑looking town, we encourage you to apply, more details nofgilcrest.org or email lori

Apply today and help shape the future of Gilcrest!