Front Desk, Customer Service​/HelpDesk

Location: Frisco

We are seeking a friendly, service-oriented and customer service driven Front Desk Agent. Our Front Desk Agent are the first point of contact for our guest and thereby set the tone for a great guest experience.

We have amazing benefits like:

Flexible work schedule.

Clear and defined training.

Career growth, you are our future!

Other benefits include Medical, Dental and Vision, and 401k.We Offer On Demand Pay.

JOB SUMMARY:

Responsible for attending to the needs of guests, especially during check-in and check out. Maintaining day-to-day paperwork, including balancing revenue and expense transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide information to guests about hotel information, services and amenities.

Respond to requests from guests for assistance (ex. Ironing boards).Communicate with housekeepers regarding room status and room availability.

Communicate with maintenance of problem areas.

Maintain daily logs/ paperwork. (e.g. bus ticket distribution, bus schedules)
Cash handling to include balancing drawer at end of shift.

Handle gift shop, cigarette, and gift certificate and medicine transactions.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

Must have a high school diploma or equivalent.

Language

Skills:

Must be able to read and write English and communicate with the guest. Spanish a plus.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables including guest complaints.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Must be able to obtain a valid State of Colorado Gaming License.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to lift objects up to 75 lbs. Should be able to sit for long periods of time and push/pull up to 75lbs.

MACHINES, TOOLS, EQUIPMENT, ELECTRONIC DEVICES, AND SOFTWARE:

The machines, tools, equipment, electronic devices, and software listed below are representative of those that must be utilized to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Should be familiar with the POS system and will utilizes personal computer, calculator, telephone, and copier and fax machine.

The above

Job Description is intended to describe those functions that are essential to the performance of this position. ‘Other’ duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. The

Job Description does not imply or state that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job related duties requested by management.

The starting pay for this position is
#J-18808-Ljbffr