Customer Service and Volunteer Coordinator

About the NSCD

We are Colorado’s most comprehensive provider of adaptive outdoor experiences. We offer more programs, in more places, in more ways that change lives. The National Sports Center for the Disabled is a leading provider of adaptive outdoor recreation experiences committed to helping individuals with disabilities, their caregivers, and the broader community rethink ability. Through the power of adaptive innovation, recreation, and Colorado’s great outdoors, we are transforming lives, families and communities and creating a world that celebrates each person’s abilities.

Our exhilarating adaptive outdoor experiences help participants make the very most of their passion, their talents, and their aspirations. They discover a renewed sense of confidence, reignite the pure joy of play, and find motivation to try new things, meet new people and believe in their own abilities. With industry-leading adaptive equipment, renowned coaches, instructors and volunteers and unmatched mountain and metro programs, we change the perceptions of athletes of all levels and help them, and the world, #Rethink Ability.

Under the supervision of the Operations Director, the Customer Service and Volunteer Coordinator assist in the administrative operations for customer and volunteer services. Duties include participant and volunteer check in, client data and reservation management (CDRM) support, volunteer administrative support, answering phones, selling retail and maintaining data integrity in the volunteer and client databases. The primary objective of this position is to provide comprehensive support for customer service and volunteer activities.

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

• Answer customer service line and respond to inquiries.
• Check in participants and volunteers. Direct participant/care giver/volunteer(s) how to complete information through the online reservation system.
• RTP lift ticket management for participants and volunteers.
• Main contact for day of reservation communication with no-show volunteers, participants, wait list participants and Supervisor on Duty (SOD).
• Day of lesson communication with NSCD staff/volunteers regarding updated participant needs and information.
• Maintain database accuracy for statistical reporting in CDRM and volunteer databases.
• Sell equipment rentals, NSCD retail products and other NSCD lessons/activities.
• Responsible for lesson desk area organization and closet cleanliness, brochures, information and video display.
• Update retail inventory as needed.
• Collect and distribute mail.
• Record cash/check receipts and prepare and process desktop deposits.
• Manage petty cash process (check requests and receipts) documentation and tracking.
• Order office supplies.
• Manage uniform check in/out, cleaning and inventory.
• Manage computer check in/out.
• Front line associate for volunteer office administration and support for customer service office.
• Data entry, queries, importing and exporting files and statistical reports from Volunteer Information System.
• Maintains and files volunteer documents.
• Assists with the distribution and storage of volunteer nametags and vests.
• Maintains a friendly and helpful attitude toward participants, volunteers, guests and co-workers.
• Maintains relationships with volunteers to forge retention and internal recruitment.

• Adhere to all Personnel Policies and Procedures for the Agency.
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a role model both at and away from the Agency.
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with Agency policies and standards and conforming to the scheduling requirements of the job and program.
• Maintain an awareness of the Agency’s mission and work to promote the positive individual and social change…