Teller, Customer Service​/HelpDesk

Description

Assist customers with their banking transactions while providing outstanding customer service. Handle all types of bank deposit transactions. Identify customer needs by obtaining knowledge of bank products and services in order to make helpful, service‑mindful recommendations to the customer, when appropriate. Duties to include deposits, withdrawals, issuing counter checks, performing money transfers and receiving loan payments.

• Maintain and balance a cash drawer according to bank policy
• Accurately process debit and credit transactions while maintaining compliance with established bank policies and procedures
• Utilizes bank software to process transactions and complete daily work
• Identify customer needs and make referrals, cross sell bank services and products, perform money transfers, receive loan payments and order checks
• Resolves customer problems efficiently
• Greets customers in a prompt, polite and friendly way
• Communicates with customers both in person and over the phone
• Other duties as assigned

• 6 months of cash handling job experience
• High School Graduate or (GED)
• Must be at least 18 years of age
• Must pass a credit & background check

• 1+ years job experience with cash handling
• 1+ years’ experience interacting with the public
• Prior experience in banking

• Basic knowledge of math, cashiering, balancing, debits, credits, bank products and banking
• Excellent customer service skills & attention to detail

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.