Customer Service Representative; Bilingual

Bilingual Customer Service Representative

Job Location:

Broomfield, CO (on-site)

Position Type:
Non-Exempt (Hourly)

• Deliver outstanding customer service through phone, email, and digital communication channels.
• Assist customers with questions, account support, payments, and issue resolution.
• Create positive experiences by listening carefully and responding with professionalism and empathy.
• Accurately document customer interactions and maintain records within company systems.
• Work collaboratively with teammates and other departments to solve customer concerns quickly.
• Stay informed on company procedures, systems, and service updates.
• Maintain a calm, positive attitude in a fast-paced environment.
• Perform all other duties as assigned.

• Positive attitude and strong communication skills.
• Passion for helping people and solving problems.
• Ability to multitask and stay organized.
• Strong attention to detail.
• Comfortable using computers, systems, and multiple applications.
• Reliable, adaptable, and team-oriented mindset.
• Customer service experience preferred but not required.
• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Bilingual skills required.
• Strong verbal and written communication skills required.
• Basic computer proficiency including Microsoft Office.
• Ability to handle challenging situations professionally.
• Ability to work flexible schedules as business needs require.

• Customers leave interactions feeling heard, valued, and supported.
• Bring energy and professionalism to every interaction.
• Take ownership of customer concerns and work toward solutions.
• Support teammates and contribute to a positive workplace culture.
• Continue learning and improving every day.

• 15 Days PTO annually (prorated based on hire date).
• 12 Paid Company Holidays.
• Monday – Friday schedule.
• Medical coverage 90% paid by company for employees and families.
• Dental, Vision, Short/Long Term Disability, Life Insurance 100% paid by company.
• Toll reimbursement benefit for qualified employees.
• Competitive compensation aligned with market benchmarks.
• Opportunities for advancement and development.
• Supportive team culture focused on teamwork and accountability.
• Work that directly supports Colorado infrastructure and communities.
• Financial and stability provided by VINCI Highways subsidiary.