Customer Service Representative; Bilingual

Join The Team That Keeps Colorado Moving!

Bring energy. Create experiences. Make a difference. Bilingual Customer Service Representative

JOB LOCATION:

Broomfield, CO
*** This is an on-site position.
*** FSLA STATUS:
Non-Exempt (Hourly)

At Via Plus, our Customer Service Representatives are not just answering calls — they're creating experiences. They are the voice of our brand and the people who turn frustrating moments into positive experiences for every customer interaction. If you love helping people, solving problems, working in a fast-paced environment, and bringing positive energy to your team every day, we want to meet you!

Our Customer Service Representatives are the friendly voice behind the roadway experience — assisting customers, resolving account questions, and delivering exceptional service every single day. This is more than a call center role. It's an opportunity to be part of a company that helps connect communities, improve transportation, and create a better travel experience across Colorado.

• Deliver outstanding customer service through phone, email, and digital communication channels.
• Assist customers with questions, account support, payments, and issue resolution.
• Create positive experiences by listening carefully and responding with professionalism and empathy.
• Accurately document customer interactions and maintain records within company systems.
• Work collaboratively with teammates and other departments to solve customer concerns quickly.
• Stay informed on company procedures, systems, and service updates.
• Maintain a calm, positive attitude in a fast-paced environment.
• Perform all other duties as assigned.

• Positive attitude and strong communication skills.
• Passion for helping people and solving problems.
• Ability to multitask and stay organized.
• Strong attention to detail.
• Comfortable using computers, systems, and multiple applications.
• Reliable, adaptable, and team-oriented mindset.
• Customer service experience preferred but not required.

• Customers leave interactions feeling heard, valued, and supported.
• You bring energy and professionalism to every interaction.
• You take ownership of customer concerns and work toward solutions.
• You support your teammates and contribute to a positive workplace culture.
• You continue learning and improving every day.

• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Bilingual skills are required.
• Strong verbal and written communication skills required.
• Basic computer proficiency including Microsoft Office.
• Ability to handle challenging situations professionally.
• Ability to work flexible schedules as business needs require.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory responsibilities There are no supervisory responsibilities in this position.

What's in it for You? We believe in supporting our employees both professionally and personally—because when you're at your best, so are we.

• 15 Days PTO annually (prorated, aligned with hire date)
• 12 Paid Company Holidays
• Monday – Friday Schedule – Enjoy your weekends off!

• Medical, Dental, Vision, Life, Short/Long Term Disability Coverage
• Medical is paid at 90% by the Company for employees and their families
• Dental, Vision, STD, LTD, & Life Insurance are paid 100% by the Company

• Toll reimbursement benefit for employees that qualify
• Competitive compensation aligned with market benchmarks

• Opportunities for advancement and development
• Supportive team culture focused on teamwork and accountability
• Work that directly supports Colorado infrastructure and communities
• Stability of a global organization backed by VINCI Highways

• Teamwork
• Accountability
• Safety
• Performance
• Customer Commitment

We work hard, support one another,…