Spa and Fitness Supervisor

Job Details

Location:

Snowmass Club – Snowmass Village, CO 81615

Position Type:
Full Time

Salary Range: $25.00 – $27.00 hourly

Reports to:

Spa & Fitness Director, Assistant Spa & Fitness Director

Supervises:
Spa & Fitness Front Desk Agents

Inspire lasting memories and meaningful connections with all the comforts of home

To be the Club of choice for work & play

• You Elevate Service – Every interaction is an opportunity to enhance the experience
• We Are One Team – Support, empower, and collaborate across departments
• Be A Host – Anticipate needs, communicate authentically, and care deeply
• Embrace the Adventure – Stay curious, adaptable, and engaged
• Family Culture – Create positive, inclusive experiences for members and staff

Leadership

• Promote a positive, professional, and welcoming culture within the Spa & Fitness team
• Keep member‑facing employees informed of Club events, updates, and initiatives
• Support and guide front desk staff to ensure consistent service standards

Member Experience & Service

• Greet members and guests warmly and professionally upon arrival
• Register and admit members to Spa & Fitness facilities
• Schedule spa appointments, manage confirmations, and follow up to ensure a seamless experience
• Respond to member inquiries and concerns; escalate sensitive matters to leadership as appropriate
• Maintain a thorough understanding of memberships, policies, and department offerings
• Promote private lessons, massage, and spa services

Operations & Administration

• Act as cashier and guest service representative
• Answer phone, email, and in‑person inquiries with professionalism and care
• Maintain a clean, organized, and well‑stocked front desk and public areas
• Record and manage member information for seminars, programs, and presentations
• Assist with the development and enhancement of Spa & Fitness services

Availability & Scheduling

• Work weekends and holidays as required
• Complete at least one opening and one closing shift weekly

Additional Responsibilities

• Assist with special events and cross‑departmental support when needed
• Attend all required trainings and staff meetings
• Complete assigned projects and other duties as directed by Spa & Fitness leadership

Education & Experience

• High School Diploma or GED required
• Customer service experience required

Licenses & Certifications

• CPR, AED, and First Aid certification preferred or obtained within 90 days
• Locker rooms are gender‑specific

• Continuous standing and walking
• Frequent lifting, bending, climbing, stooping, and repetitive motions
• Ability to lift, push, or pull up to 50 lbs
• Work in a warm, humid fitness environment

Full‑Time Benefits

• Health, Dental, Vision & Life Insurance
• Paid Time Off & Sick Pay

Perks for All Employees

• Potential Housing
• 401(k)
• 60% Discount on RFTA Bus Passes
• Restaurant Discounts
• Retail Discounts
• Free On‑Site Parking
• Complimentary Employee Meals
• Free Golf, Tennis & Gym Access
• Employee Wellness Programs