Representante De Trafico Job Littleton Colorado USA,Customer Service/HelpDesk

Position: REPRESENTANTE DE TRAFICO
Location: Littleton

Swissport Aviation Assistant

Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground, cargo, and passenger assistance to more than 300 million passengers annually. Our mission is simple: "To provide the aviation sector with coherent and tailored solutions worldwide for a better customer experience." We believe our people are what set us apart from the competition.

Guided by our core values of Care, Do the Right Thing, and Win as a Team, we are currently seeking dedicated individuals who align with these values to join our team worldwide.

Job Summary:

Assistance and support to all passengers, providing attention for their boarding, embarkation, and disembarkation.

Your

Activities:

Assistance and Appearance
Arrive punctually to your assignments
Request assignments to the supervisor
Coordinate and assist in the movement of equipment and paperwork
Review paperwork and flight information
Verify boarding room assignments, first-class vouchers, and other information provided by the supervisor or airline representative
Listen attentively to the pre-flight briefing

Open counters

Present at counters according to the time required by the client before the arrival of the aircraft

Verify that the counters are clean and ready to start check-in

Ensure you have the necessary paperwork to start check-in

When applicable, place the announcements and/or information required by the airline and aviation authority on the counter

Check-In

Review passenger documentation according to airline policies

Perform seat assignment, using the automated or manual system

Weigh luggage and, if excess is detected, apply the charging procedure according to the airline's policy

Issue the boarding pass and bag tag

Perform the entire check-in process effectively

Ticketing

Collect tickets, excess luggage, and other applicable fees according to the airline

Secure the proceeds from ticket sales and other applicable charges with respect to the airline

Disembarkation

Verify that you have the information regarding the disembarkation band and passengers with special needs before moving to the last waiting room

Coordinate the delivery of wheelchairs, strollers, and other devices, property of passengers traveling in the bulk

Announce the end of disembarkation via radio

Embarkation

Verify that you have the required paperwork and equipment for the client and the company to carry out the embarkation

Start the embarkation in the time required by the client, making the applicable announcements

Apply the applicable safety procedures

Keep interested parties informed about the progress of closure and other relevant information

Flight Closure

Close the flight in the time established by the client

Inform the staff in the rooms of any last-minute passengers

Apply the safety procedures in case of passengers who do not board

Generate the reports and paperwork that apply to be delivered to the supervisor or airline representative

Assistance to passengers with special needs

Your Profile

Bachelor's degree in Tourism or a related field

At least 2 years of experience in passenger service or customer service

Intermediate to advanced English proficiency

Availability of schedule

Excellent communication skills, ability to work under pressure, and a service attitude

What We Offer

Base salary in line with the market

Legal benefits

Additional benefits and perks

Constant training

Development opportunity

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will be considered for employment without distinction of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.