Emergency Services Dispatcher I​/II​/III

Job Summary

Under direct supervision during the training period, and under occasional to limited supervision thereafter, the Emergency Services Dispatcher performs entry‑level to advanced communication services, including emergency and non‑emergency incoming calls for police, fire, and medical services. The dispatcher evaluates urgency, dispatches resources, monitors responding units, disseminates critical information, and maintains an accurate record of activities. At higher levels, the dispatcher trains and reviews the work of less senior dispatchers and may supervise communication personnel in the absence of the Communications Center Manager.

• Receive and triage emergency and non‑emergency incoming calls, determining urgency and dispatching appropriate law‑enforcement, fire, ambulance, or municipal services.
• Communicate with callers to obtain complete information and determine the need for dispatching services.
• Maintain contact with responding officers, noting locations, activity, and comments into the Computer Aided Dispatch (CAD) system and monitor officer safety.
• Provide emergency medical instructions as outlined in protocol while dispatching services.
• Enter all calls for service into the CAD system, including phone cases, call‑backs, fire, and ambulance calls.
• Transmit radio traffic to multiple agencies on multiple channels and relay information to the proper channels for response.
• Coordinate multi‑jurisdictional communications with other agencies during incidents.
• Monitor panic alarms in municipal buildings and hospitals; monitor CCTV security system.
• Maintain on‑call duty rosters for municipal utilities, streets division, parks division, victim advocates, CO parks and wildlife officers, and RMNP Rangers; receive after‑hours calls for services from these entities.
• Maintain and update local warrant files, hot files, and associated logs, lost and found property, animal control, and abandoned vehicle records.
• Use local, state, and federal computer systems to provide follow‑up services for officers regarding requests for warrant confirmation, missing persons, vertical status, and other officer safety information.
• Maintain required certificates and continuing education hours.
• Assist on special projects to improve dispatch or other areas within the department.
• Provide excellent customer service to internal and external stakeholders.
• Communicate effectively, both verbally and in writing, and follow oral and written instructions.
• Establish and maintain effective working relationships with employees, customers, and the general public.
• At higher levels, conduct tours of the facility within accepted security protocols and act as a trainer when certified.
• Perform other related work as required or assigned.

• Level I:
  High school diploma or equivalent; one year of experience in customer service, dispatcher, communications or a related field; successful completion of the CTO Training Program.
• Level II
  :
  Meets Level I qualifications and successful completion of the probationary period as an Emergency Services Dispatcher I.
• Level III
  :
  Meets Level II qualifications, training at instructor level or specialist in the field specified by the department, and one year of experience at the Dispatcher II level.

• CBI Operator Certification (completed and maintained).
• CCIC & NCIC Certification (completed and maintained).
• Emergency Medical Dispatch (EMD) certification (completed and maintained).
• Notary may be required.

Must establish and maintain residency within a 75‑minute commute time and a 30‑mile radius of the duty location. Residency requirements must be met within six months of hire.

• Knowledge of applicable laws, ordinances, policies, procedures, and precedents related to dispatch.
• Proficiency in radio equipment, telephone, computer, Emergency Alert, and all other systems and equipment assigned to the Communications Center.
• Ability to multitask multiple calls/radio transmissions while remaining calm, gathering complete information, and relaying correct and timely information.
• Ability to act…