Client Service Representative

Job Title

Customer Service Functions, including:
Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

Managing medical records, charts, reports and correspondence.

Customer Service experience required, Veterinary experience a plus! High School Diploma/GED or equivalent. Excellent listening and communication skills. Compassion for pets and people—as well as awareness and understanding of others' reactions. Proven decision-making skills to choose the most appropriate course of action. The ability to integrate new information into problem-solving. Proficiency in Microsoft Office. Schedule flexibility to include Saturdays and evenings.

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Hourly pay range $18-$21

Final date to receive applications 8/23/26

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page.