Adventure Park Guest Services Attendant

• Limited housing opportunity for seasonal, FULL-TIME employees
• SKI FREE @ Copper
• Option to participate in the Summit Foundation Ski Medallion program through Employee Giving

This hourly position is responsible for delivering exceptional guest service through telephone, email, and in-person interactions. This position uses recreation software to make reservations, sell tickets, register guests for recreation programs and make facility reservations. Attendants will be required to assist with special events, including birthdays and weddings, and other Adventure Park activities, for both indoor and outdoor operations.

Why work for the Town of Frisco as the Adventure Park Guest Services Attendant? There are many reasons!

Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents.

Desired start date: 11/19/2026 &
estimated end-of-season date: 4/11/2027

Guest Service staff typically are scheduled Thursday - Monday between eight (8)
AM to six-thirty (6:30)
PM. Opportunities may be available for nine (9)
AM to five (5)
PM shifts on Tuesday/Wednesday.

Position Title: Adventure Park Guest Service Attendant

Department: Recreation

Cost Center: 1160 - Adventure Park

Employee Type: Seasonal, full-time or part-time

Pay Grade: Pay Grade TP1

Pay Type/FLSA: Non-Exempt / Hourly

Allocations:

Reports to: Guest Service Manager, Supervisors and Leads

Frequent internal contacts:

• Recreation Department
• Visitor Information Center
• Public Works

Frequent external contacts:

• Guests
• Citizens

Job Location: Onsite

Essential Functions

• Provides exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducts all transactions with a smile, eye contact and clear communication.
• Utilizes a variety of software to assist guests. Makes reservations and conducts various sale transactions.
• Maintains a high level of knowledge regarding all Adventure Park and Recreation Department programs, facilities and services.
• Answers repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Might be on the phone up to 8 hours making reservations.
• Creates and redeems reservations for all Adventure Park and Recreation programs.
• Utilizes sales techniques to sell retail merchandise food and beverage.
• Informs guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary.
• Interacts with and maintains professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
• Communicates as appropriate with other staff and supervisor about concerns or when assistance is needed.
• Utilizes appropriate cash handling procedures.
• Produces neat, organized and accurate closing reports.

Marginal Duties

• Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
• Assists with opening and closing procedures including but not limited to counting till, locking and unlocking building, facility cleaning, trash removal, vacuuming, and sweeping.
• Communicates in a timely and professional manner with citizens, visitors, and Town of Frisco staff.
• Adheres to all Town of Frisco and Recreation Department policies and procedures; including but not limited to safety, accounting, and maintaining grooming and uniform standards.
• Works in a team-based environment supporting the Adventure Park and Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Performs other duties as may be assigned by management.

Other Essential Responsibilities

• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to…