Call Receptionist (Full-time; On-site Required

Job Details

Job Location:

Pagosa Springs Medical Center – Pagosa Springs, CO 81147

Position Type:
Full Time

Education Level: High School

Salary Range: $18.00 - $22.38 Hourly

Travel Percentage:
None

Job Shift: Day

Position:
Call Receptionist

Department:
Patient Financial Services

Status:
Full-Time | 1.0 FTE (40 hours/week)

FLSA Status:
Non-Exempt

Reports To:

Lead:
Customer Service

Work Arrangement:
On-Site Required

Be a vital connection between our patients, providers, and healthcare teams by delivering exceptional customer service while ensuring calls, referrals, orders, and important patient information reach the right place.

Pagosa Springs Medical Center (PSMC) is seeking a customer-focused and highly organized Call Receptionist to join our Patient Financial Services team. This is a full-time, on-site position at Pagosa Springs Medical Center.

The Call Receptionist serves as an important point of contact for patients, families, providers, employees, and members of the community. This position operates PSMC's telephone systems to connect and transfer calls, provide information, assist callers, and route communications to the appropriate departments and individuals.

In addition to telephone responsibilities, this position plays an important role in managing incoming electronic faxes for appointments, referrals, authorizations, and orders across multiple departments. The Call Receptionist reviews incoming information for completeness and accuracy and follows up with outside providers when additional information is needed. Strong communication, organization, computer skills, and attention to detail are essential for success in this role.

• Serve as an important first point of contact for patients and members of our community
• Help patients connect with the departments, providers, and resources they need
• Work collaboratively with teams throughout the medical center
• Develop valuable experience with healthcare communications, referrals, orders, and electronic health records
• Enjoy a diverse role that combines customer service, organization, and healthcare support
• Join a collaborative rural healthcare organization where your work makes a meaningful difference

• Answer incoming calls using a multi-line telephone system in a courteous and professional manner
• Connect, hold, and transfer calls to the appropriate person, department, or extension
• Provide information and assistance to callers
• Refer callers to appropriate contacts within PSMC or outside the organization
• Minimize caller hold times whenever possible
• Log incoming messages in the electronic health record or communicate messages by email as appropriate
• Retrieve automated call and after-hours call service logs
• Maintain telephone information databases
• Assist patients with medical records requests and release forms
• Handle sensitive and confidential information appropriately

• Organize incoming electronic faxes for appointments, referrals, authorizations, and order requests
• Route information appropriately for:
  Clinic, Diagnostic Imaging, Health Information Management (HIM), Laboratory, Oncology, Specialty Clinic, Surgery Scheduling
• Review incoming electronic faxes for required information, including: CPT codes, Diagnosis, Insurance information, Patient demographics, Prior authorization, Provider information and signature
• Return incomplete electronic faxes to outside providers and request missing or updated information
• Follow up as necessary to obtain complete and accurate orders and documentation

• Assist with confirmation and cancellation of scheduled appointments
• Provide clear and accurate information to patients and callers
• Direct patients to appropriate resources and departments
• Assist with patient records requests and release forms
• Maintain confidentiality of patient and organizational information

• Manage multiple tasks and priorities in a fast-paced environment with frequent interruptions
• Prioritize work to ensure the most important and time-sensitive tasks are completed first
• Maintain…