Mountain Axxess Coordinator

Mountain Axess Coordinator

Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.

Eldora strives to deliver Colorado's Front Range the most memorable outdoor adventures to locals and out-of-town visitors. Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free RTD Eco Pass
• Employee Housing available
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• 401k with up to 5% company match & immediate vesting
• Free reciprocal access for employees to other POWDR resorts & Colorado Ski Country resorts
• 50% day passes at IKON pass resorts (out of state & out of country)

Position Summary:

The primary duty of the Mountain Axess Coordinator is to ensure that every passenger who rides the lift has a valid ticket. The Mountain Axess Coordinator will be responsible for making sure the lift operations crew is checking tickets in a diligent, efficient way while maintaining a safe, effective flow of guests through the maze. Excellent customer service, and the ability to recognize and resolve ticket issues are essential to the job.

The Mountain Axess Coordinator will focus primarily on the maze and RFID gate areas, but will be expected to help lift operators and lift operations foremen in duties such as set-up and tear-down.

Essential Functions/Major Responsibilities:

• Working with a crew of lift operators and lift operations foremen to ensure thorough, efficient ticket checking.
• Overseeing a team of lift operators regarding crowd-control and ticket checking responsibilities.
• Establishing effective communication and teamwork with lift operations foremen.
• Training lift operators on RFID Gate and Tablet functions.
• Training lift operators on common ticket issues and ways to resolve them.
• Training lift operators in techniques for catching fraudulent passes.
• Maintaining a steady flow of customers through RFID Gates by coaching and assisting guests.
• Ensuring that every guest has their ticket scanned every time they come through.
• Maintaining a safe, physically distanced, efficient flow of guests through the maze.
• Overseeing a group of lift operators performing crowd control & ticket checking duties.
• Effectively handling situations involving disgruntled or frustrated guests.
• Escorting guests who are having ticket issues to the ticketing office.
• Providing outstanding customer service to our guests.
• Escorting possible pass fraud violations to the ticketing office.
• Working with Ticket office supervisors to ensure that any pass fraud is filed with the proper paperwork.
• Using a radio to communicate in an effective, professional manner.
• Working outdoors in adverse conditions for prolonged periods of time.
• Understanding and demonstrating proper setup for every base area lift maze.
• Working with lift operations foremen and management to establish safe, effective maze areas.
• Adheres to all company safety policies and procedures, actively contributing to a safe working environment for self, coworkers, and guests.
• All employees are expected to support Eldora's corporate responsibility commitment to protect the environment by participating in our Sustainable Transportation Program. This includes choosing alternative transportation, carpooling, using the employee shuttle, and avoiding onsite parking on weekends and peak days. These actions help reduce Scope 3 emissions, lead by example, and ensure adequate parking for our guests.
• Must be able to work weekends and holidays as required by resort operations.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Eldora, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Specific Job

Skills:

• High school degree or equivalent.

Physical Demands:

• Bending, reaching, climbing, pushing, pulling & prolonged standing.
• Eye/hand coordination & visual concentration on equipment.
• Concentrated reading and writing.
• Must be able to lift and carry items up to 50 lbs.
• Variation in temperature from hot to cold.
• Be able to work on the mountain, which consists of being primarily outside and requires prolonged periods of standing and walking on slippery and/or uneven snow or icy surfaces.
• Must be able to ski or…