Reservations Services Coordinator

Title:

Reservation Services Coordinator

Summary:

The Reservation Services Coordinator will facilitate all adaptive ski and snowboard lesson requests within a collaborative, team-driven environment. The position will serve as the primary contact for participants and families, bridging communication between staff, volunteers, instructors and the Aspen Skiing Company.

Status:
Full-time/Seasonal (October 5th - April 25th) Pay: $27/hourly

Supervisor:
Director of Operations

• Provide exceptional customer service, serving as a primary pre-arrival contact for participants and their families, adaptive instructors and Challenge Aspen volunteers.
• Respond within 24 hours via phone or email communication.
• Utilize CRM and reservations platforms provided with accurate and timely reservation input.
• Ensure smooth reservations and participant/pro/volunteer pairings, resulting in quality guest experiences.
• Assist in Challenge Aspen scholarship program tracking.
• Coordinate lift tickets, equipment rentals, and payments.
• Collect, track, and organize required participant forms promptly and accurately.
• Confirm and effectively communicate lessons with participants, instructors, Aspen Skiing Company and volunteers.
• Assist in volunteer scheduling.
• Maintain accuracy of adaptive instructor schedules and follow reservation process.
• Understand disabilities for adaptive equipment and instructor needs.
• Attend meetings, fostering positive relationships with staff.
• Familiarity with Challenge Aspen and Aspen Skiing Company procedures.
• Availability to work during weekends and holidays as part of regular scheduling.
• Contribute to ongoing improvement of systems, policies, and program delivery through feedback and innovation.
• Other duties as assigned.

• Passion for Challenge Aspen's mission
• Strong communication with decision-making/problem solving skills
• Computer proficiency in an office-based environment
• Quick to learn
• Comfortable and willing to answer phones
• Able to prioritize tasks to maximizing efficiencies
• Exhibits a calm, accommodating and patient demeanor
• Positive team player

• Adaptive sports background or experience in working with people with disabilities is a plus but not required
• Background in ski resort or winter lodge services preferred
• Computer/phone experience in guest service role
• Bachelor's degree or equivalent experience preferred

• Employer-provided housing, subject to availability
• Paid training with leading adaptive ski professionals
• Full access ski pass for all four Aspen Snowmass mountains