Guest Service Clerk

Job Details

Job Location:

Monarch Mountain - SALIDA, CO 81201

Salary Range: $19.00 - $20.00 Hourly

The Guest Experience Division is a fun and exciting way to join the ski industry and the Monarch family. This division is an upbeat, customer focused environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Monarch Mountain season pass. The Guest Service Clerk should be enthusiastic about working in a fast-paced sales and customer service environment.

Excellent communication, attention to detail, customer service, cash handling, and the ability to work in an office environment are a must.

• Assist guests and employees at the Guest Service desk, or on the phone, answering questions, fulfilling season pass sales and voucher/ticket exchange, lost and found…etc. addressing all individuals in a timely, courteous and respectful manner at all times.
• Answer phones, return calls and follow through with phone sales procedures.
• Stay knowledgeable of all mountain happenings and products to assist guest with questions, bookings, and correct directions.
• Track all lost and found items in an orderly fashion so that they may be reunited with the rightful owners as much as possible.
• Maintain a good working knowledge of all merchandise sold in the shop as well as general knowledge of all Monarch Mountain services.
• Price, tag, stock and display merchandise as needed.
• Work as a team with other Monarch Departments to provide exceptional service.
• Cross-train with the Tickets and Reservations Departments.
• Other duties as assigned. This job summary is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

• Ability to maintain a good attitude and work well with guests and other employees.
• Ability to maintain excellent customer service in person and on the telephone.
• Credit card and cash-handling skills.
• Ability to take direction and follow procedures.
• Excellent communication skills.
• Can handle fast paced and high-pressure environment.
• Ability to multitask.
• Must be punctual and reliable.
• Positive attitude.
• Must be able to work as an individual and as a team.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

• Minimum Age: 18
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

Winter Seasonal

• Compensation:
  Begins at $19 per hour, actual pay will be adjusted based on experience/length of service
• Benefits:
  Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)

This Job Description is not an employment contract. This position is “at-will,” which means that Monarch may terminate an employee who holds this position at any time, with or without “cause,” and with or without notice. Similarly, an employee who holds this position is free to resign at any time. Monarch requests a courtesy two-week advanced notice of intent to resign.

Individuals with disabilities that seek reasonable accommodation(s) to allow them to perform the essential functions of this position should contact the Human Resource Manager to initiate an interactive process to determine whether an accommodation is appropriate and reasonable given all circumstances presented.