Recreation Specialist - Facilities

Description

The City of Edgewater is seeking a professional part-time Recreation Specialist – Facilities. Edgewater is a city of approximately 5,000 residents nestled between the cities of Denver, Wheat Ridge, and Lakewood. The primary responsibility of the Recreation Specialist – Facilities is to assist the Facility Coordinator with day-to-day operations of the Edgewater Civic Center. The Edgewater Civic Center houses the Fitness Center, Police Department, Public Library and City Administrative offices.

The Recreation Specialist – Facilities must be able to work successfully in a team-oriented atmosphere that provides citizens and employees with accurate information and excellent customer service. The Recreation Specialist – Facilities is responsible for the supervision of facility functions, facility assistants and patrons while performing a variety of routine manual and clerical functions, routine cleanings.

Once trained, employees must be able to perform with minimal supervision in a fast-paced facility environment. The Recreation Specialist – Facilities will work 20-29 hours per week. The schedule will be Wednesday (2pm-915pm), Thursday (3pm-815pm) Friday (2pm-715pm) and Saturday (730am-315pm). The work schedule will vary from time to time to provide proper coverage and meet business needs. Civic Center hours are Monday/Wednesday 6am-9pm to Tuesday/Thursday from 6 am to 8 pm, Friday from 6 am to 7 pm, and Saturday and Sunday from 8 am to 3 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Acts as an ambassador by understanding and fostering the organization’s mission and vision.
• Provide exceptional customer service and contribute to a welcoming, guest-focused environment.
• Provides oversight of front desk operations and makes recommendations for improvement.
• Handle high-stress situations and difficult interactions with tact, sound judgment, and professionalism.
• Assist in the supervision of part-time facility assistants, including supporting onboarding, training, and employee success check-ins.
• Follow established guidelines concerning facility operations such as usage policies, code of conduct, emergency procedures, personnel supervision, registration, and other required reports.
• Serve as a lead point of contact for visitors, assisting with inquiries related to recreation, police, library, and City services, and directs guests appropriately.
• Serve as the primary escalation point for complex customer service issues, complaints, escalated situations utilizing conflict resolution, and exercise independent judgment in decision-making. Determine when escalation to the Facility Coordinator is necessary.
• Receives and processes monetary transactions for programs, membership purchases, daily check-ins, and other payments.
• Reviews, inspects, and performs preventative maintenance on all fitness center equipment.
• Coordinate and support facility setup and teardown for programs, events, and rentals, ensuring accuracy and timeliness.
• Answers questions related to renting City of Edgewater facilities. Processes facility rental requests, issues permits and conducts pre and post rental walkthroughs.
• Support inventory tracking and ordering of front desk and facility supplies.
• Serve as a resource for Civic Plus Recreation software and Paylocity systems; assist staff with training, troubleshooting and advanced transactions.
• Communicates effectively and efficiently with the Facility Coordinator as well as establish effective working relationships with co-workers and other city staff.
• Supervises patrons and ensures safe use of facilities. Maintains security of facility. Monitors and reports suspicious behavior.
• Acts as supervisor on duty when the Facility Coordinator is not on site.
• Responds to accidents or incidents according to procedures. Effectively manages emergency situations and administers CPR/First Aid/AED as needed.
• Upholds City and Department policies and procedures as well as applicable laws.
• Attends mandatory Parks and Recreation meetings, participates in staff meetings and ongoing training opportunities.
• Maintain regular, punctual attendance and uphold accountability standards for…