Mountain Sales Call Center Manager

• Compensation: USD 64,500 - USD 83,800 - yearly

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns andoperatesfour mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk.

Inspired by place, united by purpose, defined by you,Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns andoperatesthe award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets.

Aspen Snowmassencompasses5,680 acresof skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information,  or follow @aspensnowmass on Instagram and Facebook.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the noti, ,,,  &  domains.

The Mountain Sales Call Center Manager leads the Mountain Sales Call Center team, including management and hourly staff, to deliver exceptional guestserviceand ensure a seamless, efficient sales process. This role drives operational excellence, fosters a positive and guest-focused team culture, andoptimizessales workflows to support the goals of the Mountain Sales Department. This position reports to the Mountain Sales Call Center Director.

The salary range for this position is $64,500 - $83,800. Actual pay will be dependent on budget and experience; all salaried roles are eligible for bonus.

• Manage operations for the Mountain Sales Call Center, leading staff to deliver exceptional guest service and actively drive ticket and product sales while adapting to changing business levels and operational needs and delegating appropriately
• Assist staff with challenging guest situations, addressing complaints promptly and professionally tomaintainguest satisfaction and loyalty, makingtimelydecisions even with incomplete information
• Oversee hiring, onboarding, scheduling, and payroll for office staff to ensure adequate coverage during peak sales periods and support a high-performing team culture
• Provide continuous performance feedback and coaching focused on developing staff’s sales skills and guest service excellence throughout the season, including completing documentation and performance reviews
• Deliver ongoing education on operating standards, product knowledge, up-selling techniques, customer service, software, policies, and events to maximize sales opportunities and guest satisfaction
• Support employee development and succession planning efforts to build a strong sales and service-focused team
• Sell and promote lift access products, activity tickets, season passes, lessons, rentals, and related services including private lessons and reservations with a focus on maximizing revenue
• Create andmaintainthe office budget, tracking expenses and explaining monthly variances whileidentifyingopportunities to increase profitability
• Manage purchasing, organization, distribution, and display of office supplies and marketing materials that support sales and enhance the guest experience
• Generate ideas to increase revenue, reduce expenses, and improve guest services across the department and company
• Other duties as assigned

• High School diploma or equivalent required;
  
  Bachelor’sdegree preferred
• Minimum of 2 years’ experience leading and managing a team in a fast-paced retail or guest service environment required
• Minimum of 2 years’ experience using ticketing or point-of-sale systems required
• Proven track recordof driving sales and delivering exceptional guest service preferred
• Experience managing scheduling, payroll, and budgeting strongly preferred