Customer Experience + Sales Specialist
Listed on 2026-09-15
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management -
Sales
Customer Success Management
Want to work for an outdoor company that is growing fast and really making a difference? Come join the mountain FLOW team!
mountain FLOW + mountain FLOW Bottle Co. is looking for an energetic, organized person to help deliver an exceptional experience to our customers while supporting our growing custom water bottle business.
This is a part-time position (20-30 hours/week) with the potential to grow into a full-time role. We're looking for someone who wants to jump in, take ownership, and grow with the company. Our ideal candidate would become a full-time employee within 3 months.
What You'll Do CustomerExperience:
we are leaning into real human communication and want our customers to speak with someone who actually uses and knows about our products
- Monitor website chat and respond quickly to customer questions
- Keep a close eye on our customer service inbox
- Help customers choose the right products and solve problems
- Make sure every interaction with Mountain flow feels friendly, knowledgeable, and helpful
- Keep track of new custom bottle inquiries and orders
- Help customers move from initial inquiry through artwork, approval, production, and delivery
- Make sure customers have submitted everything needed to keep their orders moving
- Follow up proactively so nothing falls through the cracks
- Work with our sales and operations teams to create a smooth, professional customer experience
- Is genuinely into skiing and/or biking and understands our customers
- Communicates clearly and enjoys talking with people
- Is highly organized and good at keeping track of lots of moving pieces
- Takes initiative instead of waiting to be told what to do
- Is comfortable with phone, email, chat, and basic online business tools
- Is eager to learn, work hard, and take on more responsibility over time
Experience in customer service, sales, or account management is a plus, but attitude, communication skills, organization, and enthusiasm matter more to us than a perfect résumé.
Local candidates preferred but we are excited to chat with all interested applicants.
If you're looking to get involved with a growing outdoor company and want a role where you can make a real impact, we'd love to hear from you.
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