Student Services Manager

Student Services Manager

Denver Campus - Broomfield, CO 80021

Salary Range $33.65 - $35.00 Hourly Position Type Full Time Education Level 4 Year Degree Travel Percentage Negligible Category Education

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including:
New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services.

Essential Functions

• Participate in relationship management with prospective students and their families, alumni, and active students.
• Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
• Ensure all students complete Smart Measure and meet with students to discuss results.
• Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
• Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
• Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
• Develop / support retention strategies effective in both active and inactive students.
• Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
• Manage Student Event calendar;
  Update posted schedules, calendars, and monitors each term.
• Coordinate bi-annual student focus groups and encourage student participation.
• Prepare and present material at internal workshops; both in person and virtually.
• Identify opportunities for student life activities to increase student involvement.
• Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
• Connect students with Instructors/ Program Chair to get additional tutoring when needed.
• Assist with executing campus events;
  Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
• Active participation in Student Council / Student Groups.
• Work closely with pending graduates to ensure the completion of exit requirements are met.
• Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
• Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
• Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
• Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
• Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
• Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager

Education and Work Experience

• High School diploma or GED required.
• Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required.
• Master's degree preferred.
• Experience in an educational setting supporting students' progress toward their educational goals.
• Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals.
• Proficient user of CP and Microsoft Office
  - Word, Excel, PowerPoint, Outlook
• Experience with Anthology software preferred.
• Proficient user of Microsoft Office
  - Word, Excel, PowerPoint, Outlook
• Strong written and verbal communication skills

Certificates, License, Registrations

• None

Supervisory Responsibilities

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is normally performed in a typical interior/office work environment. While performing the duties of this job, the employee is regularly required to sit; use hands to finger; and talk or hear. An incumbent is subject to contact with others, frequent interruptions, noise and student events.

AAP/EEO Statement

Spartan College provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation,…