Utility Dispatcher

Top Reasons to Work with Us

• Competitive Salary and Outstanding Benefits Package including Medical, Dental, Vision, Long-Term Disability, Life, and Paid Time Off
• Traditional Pension Plan and 401(k) with Company Match
• Stable and Growing Company
• Great Company Culture

Mountain View Electric Association (MVEA) is one of the fastest growing mission-driven and member-owned electric cooperatives in Colorado. With offices in Falcon and Limon, our service territory spans 5,000 square miles from the foothills outside of Colorado Springs through the rolling plains of eastern Colorado.

While a lot has changed in our industry since we were incorporated as a not-for-profit electric cooperative in 1941, MVEA still operates on the values we started with years ago—integrity, accountability, innovation, and commitment to community. Today, MVEA is proud to provide safe, reliable, and affordable electricity to more than 58,500 members and over 68,500 meters in portions of eight counties.

Our electric cooperative is financially strong and experiences tremendous growth of over 2,000 accounts per year due to the expanding communities outside of Colorado Springs. MVEA has annual revenues of over $125 million and over 6,500 miles of distribution line. We are a respected leader in the distribution cooperative industry due to a long history of safety, reliable service, member engagement, financial health, rate stability, and employee dedication.

To learn more about MVEA and the communities we serve, visit (Use the "Apply for this Job" box below)..

We are seeking a Utility Dispatcher who will be responsible for maintaining continuous communication with field personnel throughout the Cooperative's service territory. This role coordinates both routine system operations and emergency response activities, including power outages and other service interruptions. The Utility Dispatcher utilizes a variety of communication tools, including radios, telephones, and dispatch software to support safe, efficient, and reliable field operations while ensuring timely coordination of resources and information.

This position is scheduled to work Friday through Monday from 7:00 a.m. to 5:30 p.m. and may be required to work additional hours as needed to support emergency response and operational needs.

• Records time, location, and nature of reported issues in the Outage Management System (OMS) and promptly relays information to appropriate field personnel.
• Monitors emergency phone line, and maintains communication with field personnel, superintendents, and MVEA members to provide updates and resolution information related to outages and service issues.
• Receive, prioritize, and assign service orders and maintenance requests to field crews.
• Monitor field crew status and locations using dispatch software and GPS tracking tools.
• Receives meter ticket information from Member Services and relay details to the appropriate field personnel.
• Provides accurate information to field personnel regarding system layout, service areas, and outage locations.
• Operate and control SCADA equipment at the direction of operations personnel.
• Maintains the OMS and SCADA maps to accurately reflect the current electrical system.
• Directs and coordinates approved switching orders with field crews.
• Completes the daily handoff form to transfer dispatch duties to Basin (SRS dispatch) at the end of each day.
• Communicates planned power outage information and assists members with minor electrical concerns.
• Responsible for providing field personnel with completed work order numbers for daily work.
• Fields member calls concerning security and street light maintenance.
• Issues hot line tags and maintain Lockout/Tag out records for field personnel.
• Performs spot meter reading on Yukon as needed. Perform disconnects and reconnects.
• Monitor MVEA live substation cameras.

• High school diploma or equivalent; technical or associate degree preferred.
• Minimum of three (3) years’ experience in electric utility dispatching, utility operations, customer service, or related field preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication skills and…