Guest Service Representative

JOB SUMMARY

Exchanges currency, checks, chips, coupons, and any other cash equivalents at the cage window and balances at the end of each shift.

• Assists with guest transactions at the cage window
• Responsible to comply with all casino minimum internal control procedures as set forth by the Colorado Division of Gaming
• Must keep monthly compliance violations to the amount set by management
• Mandatory attendance to all training to include, but not limited to: TIPS, Title 31, departmental meetings
• Must be flexible to work one of three windows: employee window, backup window, or customer window
• Assists slot technicians and other employees by filling jackpot and fills or accepting/distributing various banks to other departments
• Completion of all accounting paperwork to ensure proper balancing of bank
• Assists players with promotional items, to include: cash back for points, food comps, monthly mailer coupons, opening new player accounts, and monthly casino promotional events

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• Prefer at least one year of customer service and cash handling experience
• Proficient in basic computer

• Must be able to communicate directly and professionally with all guests and fellow employees
• Must be a team player and enjoy working with and assisting people

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Must be able to obtain valid State of Colorado Gaming License
• Must be able to obtain TIPS Card following mandatory training

• Must be able to stand or walk for long periods of time
• Must have the ability to multi‑task
• Requires mobility
• Exceptional eye/hand coordination and manual dexterity a must. Requires normal vision and hearing range with absence of color blindness
• Requires the ability to distinguish letters, numbers, and symbols
• Must be physically able to lift coin bags and canned coin weighing up to 50 lbs in weight

Work is performed in the casino; staff contact required; tolerance of varying conditions of noise level, temperature, illumination, and air quality