Slot Shift Manager

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Slot Shift Manager

Salary: $60,000 - $65,000

Status: Full Time

Shift: Varies

Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring keno, over 1,000 of the hottest slot machines -- including Exclusive Premiere releases along with over 40 table games. The action takes flight with blackjack, Pai Gow, craps, roulette, baccarat and a live poker room. We added more high-stakes games and amenities for our high-rollers.

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Flexible Schedules
• Not a desk job. Opportunity to mingle with guests and team members
• Career Advancement

• Direct responsibility for all facets of operations on the slot floor, with all Slot Operation Attendants as direct reports.
• Monitor and initiate all Slot Department Guest Service initiatives including jackpot response time, team member scorecards, introductions, and new guest sign-ups (with emails and phone numbers). Actively seek new Guest Service initiatives to further elevate the performance of the slot team.
• Handle guest disputes, machine malfunctions, and Team Member issues. See each issue through to its conclusion.
• Fulfill an operational role on the slot floor by participating in every aspect of Slot Operations including initiating/witnessing jackpots, signing up new guests, and promoting slot events.
• Must report all operational issue(s) to the Director of Slot Operations. Promote and maintain the highest integrity and the premier Guest service. He/She will make sure the Slot Department is operating efficiently and successfully in all areas.
• He/She will make sure proper implementation of established policies and procedures pertaining to the Slot Floor.
• Make sure cleanliness on the floor is a top priority on all shifts.
• Review training process, plan and timelines with new Operation Attendants
• Review all areas of responsibility and expectations.
• Maintain operation of slot machines at all times with minimal downtime

• Minimum 5 years of experience working in Slot Operations
• Stay current with all Colorado Division of Gaming updates and changes
• Stays up-to-date with all new slot machine hardware, software and technology.
• Ability to utilize the slot computer system as well as strong proficiency in Microsoft Outlook, Word, Excel, and Powerpoint.
• Thorough understanding of Title 31 to ensure adherence to and compliance with federal cash reporting requirements.
• Strong communication skills both within the slot department and all other departments
• Should be carrying basic tools to perform work on machines if needed so, they do not call others for their tools. At a minimum should be carrying a screwdriver and a flash light.
• Knowledge of the slot systems and ability to use all programs
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Ability to read, analyze and interpret common scientific and technical journals, gaming documents and troubleshooting manuals.
• Great knowledge of CDOG regulations and slot ICMP’s
• Strong computer skills
• Knowledge of basic math and ability to understand slot pay lines
• Ability to communicate effectively with internal and external guests.

• Strong interpersonal skills
• Guest Service:
  Ensure outstanding guest service by responding promptly to guest needs and requests for service. Require this from every Team Member within the department. Deliver on commitments
• Team Work:
  Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and not blaming. Maintain confidentiality. Share expertise with…