Security Officer - Registration Specialist Emergency Department

Brief Description

We are seeking a dedicated and professional Security Officer - Registration Specialist to join our Emergency Department team. This dual‑role position plays a critical part in maintaining a safe environment for patients, staff, and visitors while also supporting timely and accurate patient registration.

Heart of the Rockies Regional Medical Center (HRRMC) is more than just a healthcare facility – it is a cornerstone of our community nestled in the Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state‑of‑the‑art medical services, including emergency care, surgery, imaging, and more. Our mission is clear: to provide high‑quality, patient‑centered care while fostering the well‑being of our community.

We believe in creating a supportive and collaborative environment for our team members.

• Be part of a dynamic team delivering nutritious meals to patients and staff.
• Join a mission‑driven team committed to providing excellent care and maintaining a secure and welcoming environment for all who enter our facility.

• Respond promptly and on‑site to identified security risks or threats within the Emergency Department.
• De‑escalate patients in crisis or exhibiting aggressive or disruptive behavior.
• Maintain a high‑visibility presence to promote safety and deter potential threats.
• Manage emergency or crisis situations calmly and effectively in collaboration with clinical and administrative teams.

• Greet patients, visitors, physicians, and staff in a friendly and professional manner; provide assistance as needed.
• Answer telephone calls promptly and courteously; route calls accurately and take detailed messages when necessary.
• Demonstrate proficiency in CPSI registration system for accurate and efficient patient intake.
• Collect, scan, and verify insurance information and related documentation.
• Obtain appropriate signed consents for all services rendered, ensuring compliance with legal and organizational standards.

Must maintain current BLS certification.

HRRMC will offer de‑escalation training within 3 months of hire.

• Law enforcement or hospital security experience required.
• Customer service experience preferably in a hospital, medical, or physician office.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well‑being. For details about our benefits, visit our Benefits Guide.

Employment offers are contingent upon successfully fulfilling all pre‑employment requirements, including a background check, drug screening, and verification of current immunizations.

Equal Opportunity Employer