Gambling Slot Attendant

SUMMARY

To assist customers with jammed machines, jackpot payouts and machine fills. To provide customers with a greater understanding of how to read slot machine pay tables. To provide customers with change and/or assist customers in obtaining bills that work in the bill validator's. To assist in providing customer services to all customers. To develop and maintain effective working relationships and good customer service skills with all customers and team members.

To perform all duties in compliance with the State of Colorado ICMP's and other applicable municipal, state and federal laws and regulations, applicable to all casino operations.

Include the following. Other duties may be assigned.

• Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedure, which includes use of safety equipment. Incumbent are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor of unsafe conditions, as directed.
• Handles jackpot payouts; including the verification of machine information prior to jackpot payouts in accordance with Gaming rules and regulations
• Handles all slot machine fills, in accordance with Gaming rules and regulations.
• Records appropriate information including meters signature and license number on all jackpot payouts and/or machine fill slips.
• Records appropriate information of the Slot Machine Access Log every time the slot machine door is opened.
• Assists customers with machine jams, as defined by departmental guidelines, and/or Lead Slot Technician.
• Provides customers with a greater understanding of how to read slot machine pay tables.
• Provides customers with change and/or assist customers in obtaining bills that work in the bill validators.
• Assists change staff in reconciling bank at the beginning and end of shift as second verifier.
• Handles, counts and reconciles, and distributes large sums of money accurately and promptly.
• Assist in providing customer services to all customers through various activities.
• Performs responsibilities in compliance with the Colorado Gaming ICMP's applicable to all casino departments.
• Develops and maintains effective working relationships and good customer service skills with all customers and team members.