SEASONAL - Gateway Lead Specialist - PT Administrative Support - PPAM

Seasonal
- Gateway Lead Specialist – Pikes Peak Highway (PT Administrative Support)

Pikes Peak – America's Mountain (PPAM) seeks a highly motivated and courteous individual for a part-time, seasonal opportunity. Under the guidance of professional staff, the Gateway Lead Specialist will obtain practical experience working in the tourism and hospitality industry at a world-renowned site. In this position, the Gateway Lead Specialist will be responsible for assisting in providing leadership for the daily operations at the gateway.

Regular duties include processing point-of-sale reports, troubleshooting business operations technology, serving as an authority to resolve guest complaints, conducting radio communications, and assisting in completing a variety of reporting logs.

Job Type: Seasonal

Work Schedule:

Normal work hours require working at least one weekend day – either Saturday or Sunday. The schedule for this position will include one weekend day and some holidays. Shift times will vary depending on the season. There will typically be three to four, 8-hour shifts, totaling 24 to 32 hours scheduled each week. This is not a full-time position.

Work Location:

Pikes Peak Gateway, 5089 Pikes Peak Hwy, Cascade, CO 80809

This is a seasonal (at-will) position with benefits limited to those required by applicable state and federal laws, which include Worker's Compensation, Medicare, Unemployment Insurance, and PERA (Public Employees' Retirement Association). Approximate dates of employment will be Spring-Fall 2026. Scheduled hours will vary based on department needs. Total hours worked will not exceed 1,500 annually.

As a Gateway Lead Specialist, you will:

• Interact with guests in a friendly and engaging manner, providing overall exceptional customer service to the diverse population of guests PPAM serves.
• Provide important information about visiting Pikes Peak and answer questions about other area attractions and recreational activities.
• Conduct two-way radio communications on behalf of the gateway in accordance with departmental standards.
• Finalize the processing of opening and closing point-of-sale paperwork.
• Troubleshoot business operations technology with Aluvii software business representatives and the City of Colorado Springs Information Technology department.
• Serve as an authority to resolve guest complaints and lead gateway operations.
• Assist in completing and filing incident reports, weather and visitation logs.
• Utilize our point-of-sale system to collect fees and check-in reservations.
• Conduct complex cash register functions in accordance with policies and procedures.
• Respond to general inquiries by answering phones and responding to emails.
• Support special events and activities in accordance with event plans.
• Assist in maintaining cleanliness, general maintenance, and appearance of the gateway, public restrooms, and surrounding areas.
• Remove snow from gateway facilities walkways and entrances.
• Provide information on PPAM interpretation programs and special events for guests.
• Other duties as assigned

We are looking for candidates who demonstrate the following:

• Leadership skills
• Strong interpersonal skills
• Dependable and detail-oriented
• Ability to collect and account for money
• Knowledge of cash reconciliation practices
• Ability to efficiently and effectively use modern office technology
• Ability to work in a team environment and excel with independent work responsibilities.
• Knowledge and/or curiosity about the history, ecosystems, wildlife, and available recreational activities on Pikes Peak and at other regional sites

Minimum Qualifications:

• Experience leading and working in customer service environments
• Experience working with cash handling and cash reconciliation
• Experience working with point-of-sale systems and sales operations
• Experience completing business operations reporting and documentation records

Preferred Qualifications:

• Ability to multitask and effectively prioritize duties in a dynamic work environment
• Ability to effectively and efficiently manage customer concerns and complaints
• Experience conducting two-way radio communications
• Experience working in the tourism and hospitality industry

This position is located in Cascade, CO. Employees are responsible for their own transportation to and from the workplace.

Environmental Conditions:

• Primary Work Environment
  - Indoors, occasionally outdoors
• Extreme Temperature-Seasonally(inclement weather)
• Wetness and Humidity
  -Seasonally(inclement weather)
• Respiratory Hazards-Occasionally(fumes, odors, and gases)
• Noise and Vibrations-Occasionally(large vehicles and motorcycles)
• Physical Hazards
  - Rarely

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be.