Cage Cashier

Position: 80-302 Cage Cashier
Location: Towaoc

Summary/Objective The Cage Cashier is responsible for executing accurate, compliant, and secure financial transactions while delivering professional guest service in a highly regulated gaming environment. This role serves as a frontline steward of casino assets and guest trust, ensuring that all cash, chip, and monetary exchanges are processed in strict accordance with internal controls and gaming regulations. Success in this role is defined by accuracy, integrity, procedural discipline, and the ability to maintain composure and professionalism in high-volume, high-accountability conditions.

Key Accountabilities Guest Transactions & Cash Handling:
Process all guest-facing financial transactions including buy-ins, cash-outs, chip exchanges, check cashing, and player account transactions with speed, accuracy, and professionalism. Ensure all transactions are executed in accordance with internal controls, gaming regulations, and established cage procedures.

Regulatory Compliance & Identification Verification:
Verify guest identification, monitor transaction thresholds, and comply with all applicable Title-31 (e.g., Anti-Money Laundering (AML), CTR, etc..) and reporting requirements. Ensure proper documentation, escalation, and reporting of suspicious or reportable activity.

Cash Drawer Accountability & Reconciliation:
Maintain strict accountability for assigned cash drawer, ensuring all funds balance accurately at shift end. Investigate and report overages, shortages, or discrepancies promptly and in accordance with established procedures.

Customer Service & Guest

Experience:

Deliver professional, courteous, and discreet service to all guests. Resolve routine guest issues within scope and escalate complex matters to supervisory staff as appropriate, maintaining a calm and service-oriented demeanor in high-volume environments.

Security, Dual Control & Asset Protection:
Adhere strictly to dual custody, segregation of duties, and security protocols when handling cash, chips, and sensitive documentation. Protect all gaming assets and ensure secure handling at all times.

System Use & Transaction Documentation:
Accurately record all transactions using approved cage systems and documentation methods. Ensure entries are complete, legible, and audit-ready for internal review and regulatory inspection.

Shift Communication & Team Coordination:
Communicate effectively with Vault Cashiers, Imprest Cashiers, Count Team, and supervisory staff to ensure smooth cash flow, timely replenishments, and resolution of operational issues during assigned shifts.

Procedural Adherence & Continuous Compliance:
Follow all SOPs, internal controls, and gaming commission regulations without deviation. Remain current on procedural updates, regulatory changes, and training requirements.

Professional Conduct in a Regulated Environment:
Maintain the highest standards of integrity, confidentiality, and professionalism while working in a highly regulated, surveillance-controlled environment.

General Expectations Flexibility for Additional Responsibilities:
Perform all other tasks as assigned, remain adaptable and ready to adjust to the evolving needs of the Ute Mountain Casino/Hotel.

Technology Utilization:
Maintain a strong understanding of technological systems relevant the casino and hotel. Possess and regularly use an ability to employ such systems to ensure organizational efficiency, competitiveness, and effectiveness.

Quality Assurance and Incorporation of Feedback:
Conduct regular personal audits of the quality and reliability of service delivery in your field. Professionally receive and incorporate feedback from customers, supervisors, and staff. Adopt the mindset of continuous improvement.

Team

Collaboration:

Actively participate in staff, strategic planning, and interdepartmental meetings as requested. Contribute to the business strategy by identifying, prioritizing, building and/or recommending improvements in organizational capabilities, behaviors, structures, and processes.

Ethical Conduct:
Approach business and personnel decisions and actions guided by sound personal and professional ethics and common sense; consistently behave in ways that reflect a commitment to Casino's principles, values, mission, strategies, and objectives and promotes integrity, respect, accountability, passion, dedication, and fun.

Regulatory and Gaming Knowledge:
Learn and maintain knowledge of applicable gaming regulatory and Casino policies and procedures.

Independent Action:
Learn quickly and act independently when the situation requires; recognizing the need and taking appropriate action without prompting or being reminded.

Effective Communication:
Actively attend to, convey, and understand the comments and questions of others.

Professional Teamwork:
Present a professional and courteous manner and work within a team environment.

Maintain Flexibility and Reliability:
Willing to work extended hours, irregular schedules and all shifts including weekends and holidays. Able to…